Camera Is Not Powering on
If your camera is not powering on, please try the following solutions:
• Make sure your camera is powered on properly. The PoE camera
should be powered by a PoE switch/injector, a Reolink NVR or a 12V
power adapter.
• If the camera is connected to a PoE device as listed above, connect the
camera to another PoE port and see if the camera will power on.
• Try again with another Ethernet cable.
If these won’t work, contact Reolink Support https://support.reolink.com/.
Troubleshooting
Infrared LEDs Stop Working
If the Infrared LEDs on your camera stop working, please try
the following solutions:
• Enable infrared lights on Device Settings page via Reolink App/Client.
• Check if the Day/Night mode is enabled and set up auto infrared lights
at night on Live View page via Reolink App/Client.
• Upgrade the firmware of your camera to the latest version.
• Restore the camera to factory settings and check out the infrared light
settings again.
Specifications
Operating Temperature: -10°C to 55°C (14°F to 131°F)
Operating Humidity: 10%-90%
Ingress Protection: IP66
Night Vision: 60 meters (190ft)
Day/Night Mode: Auto switchover
Angle of View: Horizontal: 87°~31°, vertical: 65°~24°
Hardware Features
General
If these won't work, contact Reolink Support https://support.reolink.com/.
Failed to Upgrade the Firmware
If you cannot upgrade firmware for the camera, try the following
solutions:
• Check out the current camera firmware and see if it is the latest one.
• Make sure that you download the correct firmware from Download
Center.
• Make sure that your PC is working on a stable network.
If these won't work, contact Reolink Support https://support.reolink.com/.
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