Replus Replus-250 - Contact Us

Please report defecve devices with a brief error descripon to our service hotline for inial
problem idenficaon and return the warranty card to our service department by fax/email for
warranty claim. If your claim is approved, ReneSola will generally send an equivalent
replacement device, packaged appropriately for transport, within 7 working days. The defecve
device is to be packed in the original packaging materials for return transport to the closest office
of Renesola or original installer of your PV system within 30 days of the claim approval date.
• If in-field troubleshoong does not solve the problem the claim requests must include the
following informaon:
Defecve Product(s) proof-of-purchase in the form of (1) the dated purchase receipt from the
original purchase of the product at point of sale to the end user, or (2) the dated dealer invoice
or purchase receipt showing original equipment manufacturer status, or (3) the dated invoice or
purchase receipt showing the product exchanged under warranty, using Warranty Card, which
includes, but is not limited to, the following informaon:
Model number of the Defecve Product.
Serial number of the Defecve Product.
Detailed descripon of the defect.
Shipping address for return of the repaired or replacement product (as applicable).
• All Defecve Product authorized for return must be returned in the original shipping container
or other packaging that is equally and sufficiently protects the product.
• The returned defecve product must not have been disassembled or modified without the prior
wrien authorizaon of Micro Replus. If ReneSola discovers the products claimed defecve
have been disassembled or modified without prior ad explicit authorized permission from
ReneSola, this warranty shall be null and void.
14) The product’s original idenficaon (trademark, serial number(s), etc) markings have been
defaced, altered, or removed;
15) The product was installed outside of the country;
16) Any consequenal losses that are aributable to the product losing power whether by
product malfuncon, installaon error, or misuse.
Claims that go beyond the rights cited in the terms of the Product Warranty, in parcular claims
for compensaon for direct or indirect damages arising from the defecve device, for
compensaon for costs arising from disassembly, labor, and installaon, or loss of profits, are not
covered by ReneSola’s warranty. ReneSola is not subject to statutory liability. The Limited
Warranty does not cover costs associated the removal, installaon, or troubleshoong of the
customer’s electrical systems. The Limited Warranty value shall note exceed the original cost of
the original purchase price of current product price, whichever is lower.
ReneSola will make every effort to remedy defects in a mely fashion and without unnecessary
bureaucracy. Please contact our technical department directly for support. Each inverter failure
shall be reviewed in ReneSola’s tesng lab or by an authorized ReneSola service partner, prior to
issuing a service reimbursement to the customer. If an inverter has been modified,
reimbursement shall be decided upon at the sole discreon of a ReneSola customer service
representave.
Warranty Claim Procedure:
AUSTRALIA
Add: 18 Corporate Blvd. Bayswater, VIC 3153, Australia.
T: +61 481 251 275.
U.S.A
Add: 301 Howard St, Suite 850, San Francisco, CA 94105.
T: +1 415 852 7418
E: america@renesola.com
Europe
Add: Renesola Deutschland GmbH, Lyoner Strasse 15,60529 Frankfurt/M,Germany
T: +49 69 663 786 9-0
E: europe@renesola.com
APMEA & China
Add: F-15, Manpo Intl. Plaza, No. 500 West Yan'an Rd, Shanghai, China 200050
T: +86 21 6280 9180
F: + 86 21 6280 5600
E: apmea@renesola.com
10. CONTACT US
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