Issue Potential cause Potential solution
Sound is distorted or
weak?
The battery is dead Replace it with a new one.
Is the battery dirty? Clean it or replace it with a new
one.
Did your hearing aid get moist? Use a desiccant (drying kit).
Battery drains very
quickly
Did you leave your hearing aid switched on for
longer periods of time?
Always switch off your hearing
aid when you are not using them,
e.g. during the night.
Is the battery old? Check the date on the battery
pack.
Troubleshooting 43
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