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Rheem rH42 - User Manual

Rheem rH42
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Model RHW42
System tested and certified by NSF International
against NSF/ANSI Standard 44
for hardness reduction, efficiency and the
reduction of barium and radium 226/228,
and certified to NSF/ANSI Standard 372.
7386481 (Rev. A 11/10/20)
Manufactured and warranted by
Water Channel Partners
1890 Woodlane Drive
Woodbury, MN 55125
Installation and Operation Manual
PRODUCT AND WARRANTY
REGISTRATION
Register your product
online to validate and
extend your warranty.
See warranty page for
details.
www.rheemwatertreatment.com
How to install, operate
and maintain your Demand
Controlled Water Softener
If you have any questions or concerns when
installing, operating or maintaining your water
softener, call our toll free number:
1-800-754-7027
or visit www.rheemwatertreatment.com
When you call, please be prepared to provide
the model and serial number of your product,
found on the rating decal inside the salt lid.

Questions and Answers

  • M
    mdeleonAug 17, 2025
    What to do if my Rheem rH42 Water Dispenser has no soft water and the display is blank?
    • S
      sonya68Aug 17, 2025
      If your Rheem Water Dispenser shows no soft water and the display is blank, first check for any power loss at the wall outlet or a disconnected power cable at the back of the electronic board. Correct any power issues and reset the electronic controls. Then use the RECHARGE NOW feature. Also, check the fuse, circuit breaker, or circuit switch. Replace the fuse, reset the circuit breaker, or switch the circuit on, and then use the RECHARGE NOW feature. If the issue persists, the electronic control board may be malfunctioning, and you may need to replace it.
  • T
    Tara GriffinAug 19, 2025
    Why is my Rheem Water Dispenser sometimes dispensing hard water?
    • G
      grantblakeAug 19, 2025
      If your Rheem Water Dispenser is sometimes dispensing hard water, check if the time is set correctly and change the time setting if it's incorrect. Also, you should check if the water hardness is set correctly. Hot water usage during regeneration can also cause this issue, so avoid using hot water while the softener is regenerating. A leaking faucet or toilet valve can also cause the issue, so fix any leaks and always fully close faucets.
  • C
    craigmichaelAug 22, 2025
    What to do if my Rheem rH42 Water Dispenser has no soft water and the salt level isn't dropping?
    • V
      Vanessa JonesAug 22, 2025
      If your Rheem Water Dispenser has no soft water and the salt level isn't dropping, the salt storage tank may be bridged. Refer to the “Breaking a Salt Bridge” section to break it. Additionally, check if the bypass valve(s) are in the “bypass” position and move them to the “service” position.
  • D
    Danny LangAug 28, 2025
    How to remove iron from water using Rheem Water Dispenser?
    • E
      Erica KingAug 28, 2025
      If you notice iron in the water from your Rheem Water Dispenser, test the untreated water for hardness and iron, and program the water softener accordingly. If there is iron in soft water, clean the resin bed with Resin Bed Cleaner, following the instructions on the package. Note that bacterial or organic bound iron cannot be treated by a water softener.
  • W
    William MirandaAug 30, 2025
    What to do if the status light is off on my Rheem Water Dispenser, but the display is not blank?
    • C
      carolynespinozaAug 30, 2025
      If the status light is off on your Rheem Water Dispenser, but the display is not blank, the status light may have dislodged from its holder. Remove the top cover and reinsert the status light into its holder.
  • J
    Jonathan JenningsSep 2, 2025
    Why is there resin in my Rheem rH42 Water Dispenser plumbing?
    • R
      Ryan LewisSep 2, 2025
      If you find resin in your household plumbing connected to the Rheem Water Dispenser, it could be due to a crack in the distributor or riser tube. Replace the resin tank assembly.
  • C
    Carlos FisherSep 4, 2025
    What causes the salt storage tank of Rheem rH42 to leak?
    • A
      april70Sep 5, 2025
      If the salt storage tank of your Rheem Water Dispenser is leaking, it is likely due to a crack in the brine tank. Replace the salt storage tank assembly.
  • M
    Melissa NewmanSep 7, 2025
    Why is the motor stalled or clicking on my Rheem rH42 Water Dispenser?
    • M
      Megan HaynesSep 7, 2025
      If your Rheem Water Dispenser's motor is stalled or clicking, it could be due to a motor malfunction or an internal valve fault causing high torque on the motor. You can try replacing the rotor/seal, or replacing the motor and switch.
  • L
    larsonkeithSep 12, 2025
    What does error code E1, E3, or E4 mean on my Rheem Water Dispenser?
    • E
      Erin PetersSep 12, 2025
      If error code E1, E3, or E4 appears on your Rheem Water Dispenser, it could indicate a fault in the wiring harness or connections to the position switch. Try replacing the wiring harness or connections to the position switch. Alternatively, there may be a fault in the switch itself, in which case you should replace the switch. A fault in the valve causing high torque, or an inoperative motor, could also cause these errors, so replace the rotor/seal or the motor as needed.
  • R
    Robert AllenSep 13, 2025
    What does error code E5 mean on Rheem rH42 Water Dispenser?
    • C
      Christy MitchellSep 13, 2025
      If error code E5 appears on your Rheem Water Dispenser, it indicates an electronic control malfunction. Replace the electronic control board.

Summary

Specifications & Performance Claims

Before You Start

Installation Requirements

LOCATION REQUIREMENTS

Consider all of the following when selecting an installation location for the water softener.

VALVE DRAIN REQUIREMENTS

Measure, cut to needed length and connect the 3/8" drain line to the water softener valve drain fitting.

INLET; OUTLET PLUMBING OPTIONS

Always install either a single bypass valve (provided) or parts for a 3 valve bypass system.

Installation Instructions

TURN OFF WATER SUPPLY

Close the main water supply valve and drain all water from house pipes.

COMPLETE INLET AND OUTLET PLUMBING

Measure, cut, and loosely assemble pipe and fittings from the main water pipe to the softener valve.

PLUG IN THE POWER SUPPLY

Plug the water softener's power supply into an electrical outlet not controlled by a switch.

TEST FOR LEAKS

Follow steps to prevent air pressure and check for leaks after installation.

Programming the Water Softener

STEP 3. SET RECHARGE (REGENERATION) START TIME

Set the desired time for the softener to begin regeneration.

STEP 1. SET PRESENT TIME OF DAY

Set the current time using UP/DOWN buttons and press SELECT.

STEP 2. SET WATER HARDNESS NUMBER

Set the water hardness in grains per gallon using UP/DOWN buttons.

STEP 5. SET SALT LEVEL

Set the salt level in the storage tank using UP/DOWN buttons.

Connecting the System to Wi-Fi

STEP 1. DOWNLOAD THE iQua APP

Download the iQua™ app from the App Store or Google Play.

STEP 4. CONNECT AND REGISTER YOUR WATER SOFTENER

Connect softener to Wi-Fi network and register it with the iQua™ cloud.

STEP 2. SET UP YOUR ACCOUNT

Activate the iQua™ app and create a new account.

STEP 3. PUT WATER SOFTENER CONTROL INTO CONNECT MODE

Press UP and DOWN buttons for 3 seconds to enter Connect Mode.

Controller Features

Bypass Blending Valve

Routine Maintenance

Troubleshooting Guide

No soft water

Troubleshooting steps for no soft water, blank display, or low salt level.

Troubleshooting

AUTOMATIC ELECTRONIC DIAGNOSTICS

Understanding and clearing error codes.

Optional Motorized Water Shutoff Valve

Softener Parts List

Valve Parts List

Rheem rH42 Specifications

General IconGeneral
BrandRheem
ModelrH42
CategoryWater Dispenser
LanguageEnglish

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