PAPER FEED PROBLEMS
B273 4-14 SM
4.3.5 MULTI-FEEDING
Description: Multiple sheets of paper are fed
at the same time.
Cause Solution
1. Paper size guides may not be set
correctly (main paper tray unit and by-
pass tray).
2. Solenoid does not operate correctly.
3. Friction pad is contaminated.
4. Paper has a rough surface edge.
1. Adjust the paper guides.
2. Replace the solenoids or PBA.
3. Clean the friction pad with a soft cloth
dampened with isopropyl alcohol or
water.
4. Use paper with a smoother surface.
4.3.6 PAPER IN THE FUSING UNIT
Description: Paper becomes rolled around the rollers in the fusing unit.
Cause Solution
1. Pressure roller or hot roller may be
contaminated.
2. Ribs, claws, or springs may be damaged
or deformed.
1. Clean the roller surfaces and area
between the hot roller and thermistor with
isopropyl alcohol or water.
2. Check for damage. Replace if necessary.
PTL
FR
EXIT
Sensor
Feed
Sensor
MP Sensor
B273T10.WMF
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