NETWORK PROBLEMS
B273 4-48 SM
Description Solution
6. Ensure that there is no router
between the printer and the
computer. SyncThru cannot work
through a router.
7. Ensure that there are no switch or
router VLAN or access control lists
that block communication between
the printer and the computer.
(NOTE: Windows XP does not support
DLC/LLC protocols.)
The printer does not print via a network
connection.
1. Connect the printer with a parallel or
USB cable. Ensure that the printer
drivers are correctly installed if the
machine will still not print.
2. Check the printer properties/ports and
make sure a TCP/IP port has been
allocated to the printer if the machine
only prints via a local connection.
4.12.3 SYNCTHRU INSTALLATION PROBLEMS
Description Solution
‘File transfer’ error shows during the
installation process.
1. Uninstall any previous versions of
SyncThru. Then restart the computer.
2. Perform the following if the problem
persists:
• In Windows 95/98, boot into
MS/DOS mode and delete the
“sammon.dll” file in the
windows\system directory.
• In Windows NT, stop the spooler
service with “services” in the control
panel and delete the “sammon.dll”
file in the windows\system32
directory. Then restart the spooler
service and reinstall SyncThru.
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