Message Causes Solutions
"Check whether there are
any network problems."
[13-10]
The alias telephone number
you entered is already
registered on the gatekeeper
by another device.
• Check that the correct alias phone
number is listed in [H.323
Settings] of [Facsimile Features].
For details about H.323 Settings,
see "Initial Settings", Fax .
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[13-11]
Cannot access gatekeeper. • Check that the correct gate
keeper address is listed in [H.323
Settings] of [Facsimile Features].
For details about H.323 Settings,
see "Initial Settings", Fax .
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[13-17]
Registering of user name is
rejected by SIP server.
• Check that the correct SIP Server
IP Address and SIP User Name
are listed in [SIP Settings] of
[Facsimile Features]. For details
about SIP Settings, see "Initial
Settings", Fax .
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[13-18]
Cannot access SIP server. • Check that the correct SIP Server
IP Address is listed in [SIP
Settings] of [Facsimile Features].
For details about SIP Settings, see
"Initial Settings", Fax .
• For details about network
problems, contact your
administrator.
"Check whether there are
any network problems."
[13-24]
The password registered for
the SIP server is not the same
as the password registered
for this machine.
For details about network problems,
contact your administrator.
10. Troubleshooting
160
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