Code Meaning Suggested Cause/Action
1-01 Document length
exceeded the maximum
Try changing the maximum acceptable document
length.
Divide the document into smaller pieces.
Check the ADF drive components and sensors.
Cross reference
Max. document length - Scanner switch 00, bits 2
and 3
ADF mechanical problems - Section 6-2-1
1-17 Document jam in the
feed-out area
Clear any debris from the sensor actuator.
Check the ADF drive components and sensors.
Cross reference
ADF mechanical problems - Section 6-2-1
1-20 Paper did not reach the
cutter exit at the end of
printing
Remove the paper.
Check the printer drive components and sensors.
Cross reference
Printer mechanical problems - Section 6-2-2
1-21 Paper present at the
cutter exit after printing
Remove the paper.
Check the printer drive components and sensors.
Cross reference
Printer mechanical problems - Section 6-2-2
1-23 Paper jam in the cutting
area
Clear any debris from the sensor and the paper path.
Clean the printer jam sensor.
Check the cutter mechanism.
Check the connections from the FCU to the cutter
motor and cutter sensor.
Replace the cutter motor, cutter, or FCU.
1-71 The cover was opened
or the paper ran out
during printing
Close the cover or install the new paper.
2-10 The modem cannot enter
tx mode
Replace the FCU.
2-11 Only one V.21
connection flag was
received
Change the FCU.
2-12 Modem clock irregularity Replace the FCU.
2-20 Abnormal
coding/decoding (cpu not
ready)
Replace the FCU.
2-40 Thermal head short Check the FCU - thermal head connectors.
Replace the thermal head.
Replace the FCU.
2-50 The machine reset itself Replace the FCU.
4-01 Line current was cut Check the line connector.
Check the connection between FCU and NCU.
Check for line problems.
Replace the FCU or the NCU.
4-02 The other end cut the
received page as it was
longer than the maximum
limit.
Split the page into smaller pieces, or ask the other
end to change their maximum receive length setting,
then resend.
August 7th, 1995 TROUBLESHOOTING
ERROR CODES
6-21
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