Contact us at support@RIGDOO.tech
A: If your HT-10 camera freezes and does not respond, please contact
us immediately by sending an email to support@RIGDOO.tech. Our
support team will provide remote assistance to help troubleshoot the
issue and find a solution.
4. Q: What should I do if my HT-10 camera does not respond when
connected to the computer?
A: Please follow these steps to troubleshoot the issue:
Ensure that you can preview the photos directly on the camera's LCD
screen before connecting it to the computer. This confirms that the
photos are accessible and not the cause of the issue.
Try using a different Type-C USB cable or connecting the camera to a
different USB port on your computer. Faulty cables or USB ports can
sometimes prevent proper communication between the camera and
computer.
If the problem persists after trying these steps, please provide your
order information and a detailed description of the issue to our
customer service team. They will assist you further in resolving the
problem..
5. Q: Why does HT-10 has a white screen and cannot enter the
system?
A: Please replace the battery, the current batteries are just about dead.
6. Q: Why does HT-10 take a photo/video every few second?
A: Please check if the Time Lapse function is turned on, it will
automatically turn off the sensor. Please check "Section" in SETTING
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