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12. PROBLEMS POSSIBLE SOLUTIONS
Problem 1
Fire burns with weak, orange flame� Pellets heap up in fire trough,
window sooted up�
Cause(s) pellet operation
Q Insufficient combustion air
Q Poor chimney draught
Q Stove is sooted over inside
Cause(s) log operation
Q Poor chimney draught
Q Too much fuel
Q Damp wood
Q Incorrect heating up
Q Stove is sooted over inside
Possible solutions pellet operation
Q Remove any ash or clinker from the fire trough that may block the
air inlets� If possible swap to better pellet quality (see CLEANING
AND MAINTENANCE)
Q Check whether flue gas pipes are blocked with ash (see CLEANING
AND MAINTENANCE)�
Q Check whether the suction nozzles and air inlet pipe or flue tube
are blocked�
Q Check door and cleaning cover seals for leaks (see CLEANING AND
MAINTENANCE)
Q Clean blower impeller (see CLEANING AND MAINTENANCE)
Q Have service performed by authorised specialist company�
Q Every glass plate must be cleaned from time to time (depending
on use) with glass cleaner�
Possible solutions log operation
Q Use dry wood and correct fuel amounts (see BRIEF INFORMATION ON
FUEL - LOGS)
Problem 2
Stove smells strongly and / or fumes are emitted
Cause(s) pellet / log operation
Q Burning-in phase (taking into service)
Q Stove has accumulated dust and/or dirt
Possible solutions pellet / log operation
Q Wait to end of burning-in phase and vent sufficiently
Q Suction off any dust deposits from the convection air openings at
regular intervals
Problem 3
Flue gas discharge when wood is added and during heating phase�
Cause(s) pellet / log operation
Q Flue gas flap is not open for refueling
Q Combustion chamber door opened too fast
Q Too much ash in combustion chamber
Q Adding logs to snappy
Q Chimney draught too low
Q Flue pipe connection leaks
Q Logs combustion still running (visible flame)
Q Inspection openings leak
Possible solutions pellet / log operation
Q Open the flue gas flap for refueling
Q open the combustion chamber door moderate
Q regular cleaning of combustion chamber (vacuum)
Q Adding logs carefully
Q Check chimney
Q Check connections and if necessary re-seal
Q Add logs after flame is gone (display: „please add logs“)
Q Check seals and replace (fire door, plaster cover, ��)
Note
Please note that checks on the control system and wiring ma
only be performed in unit switched dead� Any repairs may only be
performed by trained specialists�
Tip
If a malfunction message occurs, the cause must first be remedied;
the unit can be put back into operation by acknowledging the
malfunction at the touch display�
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