14
Common Issues
Problem Solution
Red LED indicator on the Auto-
Empty Dock
.
•
The dustbin cover is not in place. Check and correct installation.
•
The fan is not operating properly. Potentially due to overheating protection resulting from frequent starting and
stopping. Unplug the power cable and try again after 30 minutes.
•
Voltage error. Check that local voltage meets the requirements listed on the dock.
Reduced emptying performance or
unusual noise when emptying.
•
The main brush or main brush cover is not properly installed. Check and correct installation.
•
The lter, air duct, suction inlet, air inlet, or dustbin is blocked. Clean to remove blockages.
Auto-emptying does not start when the
robot returns to the dock.
•
Auto-emptying is disabled. Check in-app settings.
•
Dustbin cover is not in place. Check and install.
•
Auto-emptying will not be triggered if the robot is moved to the dock manually. Start emptying manually.
•
Auto-emptying will not be triggered if the robot returns to the dock without cleaning.
•
The robot will not auto-empty after returning to the dock in Do Not Disturb (DND) mode. Adjust cleaning or DND
duration, or start emptying manually.
•
The battery level is lower than 10%. Charge the robot until the battery reaches 10%.
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