12
Common Issues
The LED status
indicator light
on the dock is
steady red.
•
Voltage error. Check that local voltage meets the
requirements listed on the dock.
•
Check clean water tank placement or refill as required.
•
Check dirty water tank placement or empty as required.
•
Check that the cleaning tank or cleaning tank filter has
been correctly installed.
Reduced
emptying
performance or
unusual noise
when emptying.
•
The main brush or main brush cover is not properly
installed. Check and correct installation.
•
The filter, air duct, suction inlet, air inlet, dustbin or dust
bag is blocked. Clean to remove blockages.
Reduced
mop washing
performance.
•
The mop cloth is not attached properly. Reinstall.
•
The floor is dirty. Change the mop washing mode to
“Deep” in the app for better cleaning.
Auto Drying is
not working.
•
Auto Drying is disabled. Check in-app settings.
•
Auto drying starts only after mopping or mop washing.
Auto-emptying is
not working.
•
Auto-emptying is disabled. Check in-app settings.
•
Dock dust container cover is not installed. Check and install.
•
Auto-emptying will not be triggered if the robot returns
to the dock without cleaning.
•
The robot will not auto-empty after returning to the
dock in Do Not Disturb (DND) mode. Adjust cleaning
or DND duration, or start emptying manually.
The mop is not
washed.
•
The mop will not be washed if not used.
•
The robot will not return to the dock for mop washing
if it does not start from the dock or no dock is found on
the app map.
•
Check clean water tank placement or refill as required.
Check dirty water tank placement or empty as required.
•
Check that the cleaning tank or cleaning tank filter has
been correctly installed.