11
Common Issues
Problem Solution
Unable to
power on.
•
The battery level is low. Put the robot on the charging
dock and charge it before use.
•
The battery temperature is too low or too high. Only
use the robot within the range of 4-40°C (39-104°F).
Unable to
charge.
•
Check the power indicator light turns on and both ends
of the power cabel are properly connected.
•
If contact is poor, clean the contact areas on the charging
dock and the robot.
Slow charging.
•
When used at high or low temperatures, the robot will
automatically reduce its charging speed to extend
battery life.
•
The charging contacts may be dirty. Wipe them with a
dry cloth.
Unable to dock.
•
There are too many obstacles near the charging dock.
Move it to an open area.
•
The robot is too far from the charging dock. Place it closer
and retry.
•
The dock locator may be dirty. Wipe them with a dry cloth.
Noise during
cleaning.
•
The main brush, side brush, main wheels, or omni-directional
wheel may be jammed. Pause the robot and clean them.
•
The omnidirectional wheel is jammed. Use a screwdriver
to remove it for cleaning.
Unable to
connect to WiFi.
•
WiFi is disabled. Reset the WiFi and try again.
•
The WiFi signal is poor. Move the robot to an area with
good WiFi reception.
•
Abnormal WiFi connection. Reset the WiFi, download
the latest mobile app, and retry.
•
Unable to connect to WiFi abruptly. There may be an error
with your router settings. Contact Roborock customer
service for additional support.
Is power always
being drawn
when the
robot is on the
charging dock?
•
The robot will draw power while it is docked to maintain
battery performance, but power consumption is minimal.
Does the robot
need to be
charged for at
least 16 hours
the first three
times it is used?
•
No. The robot can be used any time after it has been
fully charged.
Cleaning does
not resume after
recharging.
•
Make sure that the robot is not in DND mode. DND mode
will prevent cleanup.
•
The robot will not resume cleaning if users press
button
to recharge or manually place the robot back to the dock.
The robot
suddenly misses
a certain spot
.
•
The wall sensor, cliff sensors or carpet sensor may be dirty.
Wipe them with a soft dry cloth.
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