Rocstor ROCPRO 900e - Page 35

• Have you checked to confirm that the computer’s operating system works with the file
system?
• Review the manual that came with your computer to ensure that the file system is
compatible with the operating system.
Problem: The Rocpro drive is not working fast enough.
Solution:
• You may have too many devices connected to your computer (such as Laptop computers.)
Disconnect some devices and observe if there is an improvement in performance.
Problem: There is a decrease in performance when the Rocpro drive is connected via the USB
cable to a USB 3.0 port.
Solution:
• Ensure that the USB 3.0 (and/or USB 2.0) drivers for the host bus and device have been
properly and securely installed. You may reinstall to assure proper installation.
Notes:
• When connecting the device to USB 3.0 port in your computer, please be sure that the
connection at the host computer is Supper Speed USB 3.0 and drivers (if required) are
installed; otherwise you may experience slower transfer speed between the host computer
and the Rocpro device.
Notes - Mac OS 10x:
• Rocpro drives are designed to save electricity and subsequently the wear and tear of the
internal hard drive by having the hard drive stop spinning when the Rocpro is not accessed
for a certain amount of time (sleeping mode). Under Mac OS 10 you it might cause an error
please ignore the error message as it might take few seconds to start spinning at the
designated speed (wake up.)
• You may require upgrading to a higher version of Mac OS if your host computer does not
recognize the Rocpro device when connected via FireWire.
• You must avoid particular characters similar to ^!?\< when coping to FAT 32 volume section.
ROCSTOR | ROCPRO 900e user manual Page | 35