17
Troubleshooting
When the robot vacuum and mop cleaner show abnormal behaviour during operation,
the main unit button flashes yellow and gives a voice prompt. Please refer to the
following table for troubleshooting.
“Please ensure that the laser distance sensor is unobstructed before starting.”
• Please check whether the laser distance sensor is blocked or obstructed by
foreign objects. Remove obstacles or foreign objects.
• Please do not use the main unit outdoors under direct sunlight or in strong light.
Move the main unit indoors to use it.
• If the above methods are ineffective, move the main unit to a new location to
start.
• If there is still an abnormal prompt, please contact Alza after-sales service centre.
“Please place the main unit on a level surface before starting.”
• If the wheels are suspended, please move the main unit to a new location before
starting.
“Low battery power, please charge the device.”
• The battery power is low, and the main unit cannot start normally. Please charge
the main unit before use.
“Please ensure that the two-in-one water tank is installed properly.”
• Please put the two-in-one water tank back and ensure that it is installed properly.
“Please wipe the cliff sensors and move the main unit to a new location before
starting.”
• If the main unit is suspended, please move the main unit to a new location before
starting.
• The cliff sensors are too dirty and are blocked by dust or other debris. Please
wipe the cliff sensors.
“Please check the collision sensors for foreign objects and clear them.”
• Please check if the collision sensors are stuck and clear any foreign objects
around them.
• If there is no foreign object, please move the main unit to a new location before
starting.
• If there is still an abnormal prompt, please contact Alza after-sales service centre.
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