6.1 Frequently asked questions
Troubleshooting
08
Problem Possible source Action
The desk does not move
undamaged and connected
firmly in place
Reconnect all the cables
Unplug the desk from
the electric socket for
approximately one minute
and reconnect
perform a reset
Only one column (leg) is
moving
perform a reset
The desk may stop
and sometimes reverse
direction during use
load)
Remove the heavy things from
to perform a reset
blocking the desk
instructions to perform a reset
Ensure the electrical cable
can move freely when the
desk is at its highest position
and has some extra length to
move freely
If the electrical cable is trapped,
is enough when the desk is in
its highest position
The desk has stopped
coming from short circuit
control units
Unplug the desk from the
electric socket
Identify the burned parts, then
contact ROL customer service
Abnormal noise from
desk column (leg)
Check that the sound is
normal or abnormal when
you move the desktop up
and down
remains, identify the defective
parts, and contact ROL
customer service
Overheat protection
status
This is not an error status,
but if the motor is used
continuously for more than 1
min, the overheat protection
operation can be resumed
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