Problem Possible source Action
The desk does not move
are undamaged and
connected firmly in place
Reconnect all the cables
Unplug the desk from
the electric socket for
approximately one minute
and reconnect
reset
Only one column (leg) is
moving
reset
The desk may stop
and sometimes reverse
direction during use
max load)
Remove the heavy things from the
perform a reset
blocking the desk
instructions to perform a reset
Ensure the electrical
cable can move freely
when the desk is at its
highest position and has
some extra length to
move freely
If the electrical cable is trapped,
is enough when the desk is in its
highest position
The desk has stopped
coming from short circuit
control units
Unplug the desk from the
electric socket
Identify the burned parts, then
contact ROL customer service
Abnormal noise from
desk column (leg)
Check that the sound is
normal or abnormal when
you move the desktop up
and down
identify the defective parts, and
contact ROL customer service
Overheat protection
status
This is not an error status, but if
the motor is used continuously
for more than 1 min, the overheat
operation can be resumed
If you are experiencing technical problems with your desk, please refer to your seller
If you require extra support than that provided by your seller, the frame manufacturer
customer support can be reached at
4.1 Frequently asked questions
Troubleshooting
20
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