16
Troubleshooting
Problem Items to check Cause/Action Page
Problems with the pedals
Unusual sound is heard
when you press the pedal
Could the adjuster located under the pedal not be in contact with
the oor?
The adjuster may have loosened as you used the pedal. Lower the adjuster
so that it contacts the oor. If you are using the piano on carpet, lower the
adjuster so that it presses strongly against the oor.
p. 7
Pedal does not work, or is
“stuck”
Is the pedal connected correctly? Check the pedal jack located on the bottom of the piano.
p. 6
Could you have disconnected or connected the pedal cord while
the power was on?
If you disconnect the pedal cord while the piano is powered-on, the pedal
eect might remain applied. Connect or disconnect the pedal cord while
the piano is powered o.
p. 7
Could Twin Piano be turned on?
If Twin Piano is on, the right pedal will aect only the right-hand keyboard
zone and the left pedal will aect only the left-hand keyboard zone.
p. 3
Problems with song playback
Song volume is inaudible or
too low
Is the song playback volume set to “1”?
Raise the song playback volume.
p. 3
Changing the “Song Volume”
does not change the volume.
Could the SMF Play Mode be set to “Internal”?
Set the SMF Play Mode to “External”.
p. 2
The selected sound changes
when you play back a song
Could the SMF Play Mode be set to “Internal”?
Set the SMF Play Mode to “External”.
p. 2
Can’t play back a song saved in
USB ash drive
Is the le extension “.WAV” or “.MP3” or “.MID”?
This piano can play back three types of le: WAVE format or MP3 format
audio les, and MIDI les.
p. 8
Problems with recording
Volume diers between
recording and playback
Is the song playback volume set too low?
Raise the song playback volume.
p. 3
Other problems
Can’t change the settings
Is the topmost volume indicator blinking rapidly?
If the topmost volume indicator is blinking rapidly, the piano is in record
standby mode, or is currently recording. In this state, only these functions
are available: adjusting the volume, starting and stopping the metronome,
changing the metronome’s volume and changing the tempo.
p. 10
Even though you’re using
headphones to mute the sound,
a thumping sound is heard
when you play the keyboard
The keyboard of this piano is designed to simulate the mechanism of an acoustic piano. Even on an acoustic piano, a thumping sound is
actually being produced when you press a key. Such sounds do not indicate a malfunction.
–
Power turns o on its own
Could you have made settings so that the power automatically
turns o when the piano has not been used for a time?
If you don’t need the power to turn o automatically, turn the Auto O
setting “O”.
p. 3
When trying to play an SMF or audio le recorded at an extremely
loud volume from a USB ash drive, the protective circuit of this
unit may activate and shut o the power.
Lower the song playback volume.
p. 3
Power does not turn on
Is the AC adaptor connected correctly?
p. 6
Even-numbered or odd-
numbered volume indicators are
alternately blinking
A system error has occurred. Turn the piano o and on again. If this doesn’t solve the problem, perform a factory reset.
p. 11
Can’t use Roland Cloud Please be aware that in some countries or regions, it might not be possible to use Roland Cloud at this time.
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