ROLL-ROAD EMMA - Quality Assurance and After-Sale Service; Warranty Authentication Standards

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Quality Assurance and After-Sale Service
1. Administration of Quality and Technology supervision
In order to practically protect consumer's legal rights and Interests, perfect the civil responsibility system about product quality and perform warranty obligation and responsibility, you can enjoy 2-year warranty service
from the maintenance & service station designated by the bicycle-selling unit by virtue of the warranty card, and specific provisions are as follows:
2. Warranty authentication standard of e-bike
Number
Part name
Standard for replacement
Standard for non-replacement
Quality assurance time
1
Handle Tube
Broken
1. Damage caused by human factor or improper use;
2.The user changes the state by himself: 3. seriously
defective accessories
2 years
2
Front Fork
Broken
Damage caused by human factor or improper use
2 years
3
Bottom Fork
Broken
1. Damage caused by human factor or improper use;
2. The user changes the state by himself: 3. seriously
defective accessories
2 years
4
Bicycle Frame
Broken
1. Damage caused by human factor or improper use;
2. The user changes the state by himself: 3. seriously
defective accessories
2 years
5
LCD Display
Broken
1. Damage caused by human factor or improper use;
2. The user changes the state by himself: 3. seriously
defective accessories
1 year
6
Controller
Failure
Improper use or man-made damage
1 year
7
Lithium Cell
In case that the capacity
fading all the 15th month as
from manufacturing date is
lower than 40%; in case
that the capacity fading at
the 16th -24th month as
from manufacturing date is
lower than 20%.
Housing damage caused by human factor of
improper use, incorrect use of the charger, assembly
and disassembly the cell by yourself, using the cell at
high temperature (A60x*)- discharging at high current
for a long time, short circuit caused by man-made
immersion water
1 year
8
Rear Hub Motor
Failure
1. Damage caused by human factor or improper use;
2. The user changes the state by himself: 3. seriously
defective accessories
1 year
9
Charger
Failure
Improper use or man-made damage
6 months
10
Headlight
Broken
1. Damage caused by human factor or improper use;
2. The user changes the state by himself: 3. seriously
defective accessories
3 months
11
Disc brake
The upper or lower oil
pump leaked or damaged;
the braking handle broken
due to manufacturing
defect; oil tube damaged or
leaked oil, etc.
1. Damage caused by human factor or improper use;
2. The user changes the state by himself: 3. seriously
defective accessories
1 month