8
Troubleshooting of Most Common Issues
Check that the product, adapter,
and main supply are properly
connected.
Rule out whether it’s a contact
problem.
The contact is good, but the
adapter indicator light is off.
The adapter is at fault; contact the
after-sales service personnel.
The charging indicator light is
on, but the charging fails.
Contact the after-sales personnel.
No output of the
product.
Connecting lines of equipment
and product are not inserted in
place.
Check and debug the device
connection carefully.
Check whether the
corresponding output switch is
turned on.
Open the corresponding output switch
and the display screen will display the
output power.
Low battery level of the charger.
The charger is still not usable
after all the factors mentioned
above are ruled out.
Contact the after-sales personnel.
Sudden
interruption of
the output.
The power of the electronic
equipment in use exceeds the
rated power of the product.
Please purchase the product with the
corresponding power and contact
after-sales service personnel for more
information.
The output power is too low,
and the product automatically
shuts down after several hours
of use.
The automatic shutdown function is
set. Please turn on the main switch to
start the product.
Automatic protection against
overcurrent, high/low
temperature and other
conditions cuts off the output.
The product is equipped with seven
protection functions. If the output is
shut down due to overcurrent or
overvoltage, please press the button
again to start it when the product is
restored to normal.
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