If you have any product problems or queries with your product, please telephone our Customer Relations team
on:
0345 602 1454 (UK) - (01) 677 4003 (ROI)
Consult our web site: www.rowenta.co.uk
Brown streaks come through the holes in the
soleplate and stain the linen.
You are using chemical descaling agents or
additives in the water for ironing.
Never add this type of product in the water
tank or in the boiler.
Fabric fibres have accumulated in the holes
of the soleplate and are burning.
Clean the soleplate with a non-metallic
sponge. Vacuum the holes from time to time.
Your linen is not rinsed sufficiently or you
have ironed a new garment before washing
it.
Ensure linen is rinsed thoroughly to remove
any soap deposits or chemicals on new
garments which may be sucked up by the
iron.
The soleplate is dirty or brown and may stain
the linen.
You are not using the correct programme for
the fabric.
See our advice about "regulation".
You are using starch.
Always spray starch on the reverse side of the
fabric to be ironed.
There is no steam.
The tank has not been fitted correctly into its
housing.
Push it back into its housing until you hear a
“click”.
The water tank is empty (red light is flashing).
Fill the water tank and press the “Restart”
button on the control panel.
There is little steam.
The soleplate temperature is set to the
maximum.
The generator is working but steam is very hot
and dry. As a consequence, it is less visible.
The steam output control dial is set at
minimum.
Increase the steam output (control dial on
the control panel).
Water streaks appear on the linen.
Your ironing board cover is soaked with water
because it is not suited to the power of a
steam generator.
Check that your ironing board is suitable. A
mesh type ironing board must be used avoid
condensation.
The “empty tank” signal light is flashing.
You have not pressed the "empty tank" restart
button.
Press the "empty tank" restart button on the
control panel.
The tank is not correctly fitted in its housing.
Push it into the housing until you hear a
“click”.
Steam escapes from the scale collector
valve.
The scale collector valve has not been
tightened correctly.
Tighten the collector valve.
The scale collector valve is damaged.
Contact an Approved Service Centre.
The generator is faulty.
Do not use the steam generator and
contact an Approved Service Centre.
Steam escapes under the appliance.
The generator is faulty.
Do not use the steam generator and
contact an Approved Service Centre.
The “Calc-Away” light is flashing.
You have not pressed the “Calc-Away”
restart button.
Press the “Calc-Away” restart button
located on the control panel.
The red "tank empty" light is flashing and
the "On/Off" button is not working.
The appliance has been stored in a cold
place (approx. <10C°)
Unplug the appliance. Wait for 3 hours so
that the appliance is at room temperature