23
TROUBLESHOOTING
Problem Possible Reason Solution
Difficult to close the lid
Gasket not positioned correctly
Ensure the gasket is positioned
correctly
Small amount of pressure remains in
the cooking pot
Carefully push down using the plastic
edges of the lid
CAUTION: do not touch the metal part
of the lid as it will be very hot
Difficult to open the lid
Red float valve fails to lower after
pressure release
Press down on the red float valve lightly
with a wooden spoon
Pressure exists inside the cooker
Allow the pressure to release, then try
to open the lid again
Leakage from lid
No gasket Install the gasket
Food particles attached to gasket Clean the gasket ring
Gasket worn
Replace the gasket ring, contact
customer service
Lid not closed firmly Open, then close the lid again
Leakage from red float valve
Food particles attached to red float valve
seal
Clean the float valve seal
Gasket ring for red float valve worn
Replace the seal for red float valve,
contact customer service
Float valve unable to rise
No enough food and liquid in the
cooking pot
Ensure a minimum of 1 cup (250ml) of
liquid is in the cooking pot
Steam from exhaust valve
does not stop
Exhaust valve not in sealing position
Move the exhaust valve to the seal
position
Lights are not illuminating on
control panel
Plug may not be plugged in properly Please inspect the socket
All lights
flash
C1 appears on
display screen
Sensor fails Contact customer service for direction
C2 appears on
display screen
C5 appears on
display screen
Temperature is too high because there
is no liquid inside the cooking pot
Add liquid as required – at least 1 cup
(250ml).
C6 appears on
display screen
Pressure switch fails
Ensure the cooking pot is inserted
correctly
Rice half cooked/too hard Too little water added
Add one cup of (hot) water and cook
for a further 5 minutes. Leave on
KEEP WARM function for a further five
minutes before removing the lid.
Rice too soft Too much water added Reduce water level next time
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