SACKit TOUCHit S - Troubleshooting; Connection and Stability Issues; No Music Playback; Beep Sound Troubleshooting

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TROUBLESHOOTING
If you have trouble using your TOUCHit S we ask you to try the following solutions. If these solutions
does not x your problem please contact our customer service at info@sackit.dk.
I experience issues with stability and connection
• Try to delete the pairing between TOUCHit S and your device on the device. You do this by
accessing the Bluetooth settings on your device and choose “forget TOUCHit S”. Now pair
TOUCHit S and your device by following the description found on 6
TOUCHit S is not playing music while connected to my device
• Please check volume on your audio device to make sure it is outputting sound
• If you use in-line please make sure that the 3.5mm plug is fully inserted into your audio device
and headset. And please make sure the headphone plug and audio device’s jack sticks are clean
• If TOUCHit S is used wirelessly and still is not playing music, you manually have to choose to play
from TOUCHit S in your device settings. Please refer to the instruction of your device or specic
app for further information
I’m hearing a beep-sound in my headset
• When TOUCHit S makes a beep-sound, they need recharging. Please charge your headphones
fully
I don’t feel like TOUCHit S is comfortable to wear
• Please adjust the length headband by pull/pushing the earcups to adjust to headset for a
comfortable t
I can’t turn on my headset
• Please recharge your headset by leaving the headset in the charger for minimum 4 hours