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ENGLISH
Fault Possible cause Solution
The machine does not
turn on.
The machine is not connected to
the power supply.
Connect the machine to the power supply.
The pump is very noisy. There is no water in the tank. Refill with water (paragraph 4.4).
The coffee is too cold.
The temperature ready led was
flashing when the coffee button
was pressed.
Wait until the led turns permanently on.
The filter-holder is not inserted
for preheating (chapter 5).
Preheat the filter-holder.
The cups are cold. Preheat the cups on the warming plate.
Milk froth does not form.
The milk is not suitable:
powdered milk, low-fat milk.
Use whole milk.
It is not possible to
prepare a cappuccino.
There is no more steam in the
boiler.
Prime the circuit (paragraph 4.5) and repeat
the operations describe in chapter 6.
The cappuccinatore is dirty.
Clean the cappuccinatore as described in
chapter 9.
Coffee cannot be
brewed.
Machine overtemperature,
the machine ready led flashes
quickly.
Prime the circuit as described in paragraph
4.5. When the machine ready led is
permanently on, coffee may be brewed.
The coffee is brewed
too fast, the cream does
not form.
There is too little coffee in the
filter-holder.
Add coffee (chapter 5).
The grinding is too coarse. Use a different blend.
The pod is too old. Replace the old pod with a new one.
The “Illy” key has not been
pressed.
Press the “Illy” key and wait until the
machine ready led is permanently on.
Coffee is not brewed or
brewed in drips only.
There is no water. Refill with water (paragraph 4.4).
There is too much coffee in the
filter-holder.
Reduce the quantity of coffee in the filter-
holder.
The “hot water/steam” dispenser
is open.
Close the dispenser.
The machine is calcified. Descale the machine (chapter 10).
The filter in the filter-holder is
clogged.
Clean the filter (chapter 9).
The pod is not suitable. Change type of pod.
Coffee flows out of the
edges.
The filter-holder is incorrectly
inserted in the brew group.
Insert the filter-holder correctly (chapter 5).
The upper edge of the filter-
holder is dirty.
Clean the edge of the filter-holder.
The gasket of the boiler is dirty. Clean the gasket.
The pod is wrongly inserted. Insert the pod correctly.
Please contact the service centre for any faults not covered in the above table or when the suggested
solutions do not solve the problem.
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