Sage Dual Boiler - User Manual

Questions and Answers

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Michael BooneAug 15, 2025
Why is my Sage Coffee Maker espresso running out too quickly?
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  Christopher HillAug 15, 2025
  If the espresso runs out too quickly from your Sage Coffee Maker, and the pressure gauge isn't reaching 9 bar, it could be due to several reasons. The coffee might be ground too coarsely; try using a slightly finer grind. Alternatively, there might not be enough coffee in the filter basket; increase the dose and use the RAZOR™ dosing tool to trim off any excess after tamping. Also, ensure the coffee is tamped firmly enough, applying between 15-20kgs of pressure. If these suggestions do not help, place an EMPTY Dual Wall filter basket into the portafilter (either 1 CUP or 2 CUP), and press the MANUAL button. If the pressure gauge reads over 5 bar the machine is OK. Ensure correct dose by using the RAZOR™ dosing tool. If the dose is correct, make the grind finer.
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David BauerAug 18, 2025
How to fix espresso running around portafilter edge on my Sage Dual Boiler Coffee Maker?
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  Natalie GlennAug 18, 2025
  If espresso runs out around the edge of the portafilter or the portafilter comes out of the group head during extraction with your Sage Coffee Maker, make sure the portafilter is rotated to the right until the handle is past the center and securely locked. Also, clean excess coffee from the rim of the filter basket to ensure a proper seal in the group head. Always ensure the filter basket and portafilter are dried thoroughly before filling with coffee, tamping, and inserting into the group head. If there is too much coffee in the filter basket, trim the dose using the RAZOR™ dosing tool after tamping.
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Joseph NealAug 22, 2025
Why is my Sage Dual Boiler Coffee Maker coffee not hot enough?
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  Monica ClarkAug 22, 2025
  If your coffee isn't hot enough when using your Sage Coffee Maker, there are a few potential causes. Firstly, ensure that your cups are preheated by rinsing them under the hot water outlet and placing them on the cup warming tray. If you're making a cappuccino or latte, make sure the milk is heated until the side of the jug becomes hot to the touch. Stale coffee beans can also affect the temperature, so buy freshly roasted coffee with a roasted-on date.
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Jeff CaseAug 25, 2025
What to do if water doesn't flow from my Sage Dual Boiler group head?
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  Heidi PetersenAug 26, 2025
  If water isn't flowing from the group head of your Sage Coffee Maker, it could be due to a few reasons. First, allow time for the machine to reach operating temperature; the POWER light will stop flashing when ready. Also, check if the water tank is empty and fill it if necessary. Finally, ensure the water tank is fully inserted and locked into position by pushing it in fully and closing the latch.
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George SparksAug 28, 2025
Why does espresso only drip from my Sage Dual Boiler?
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  glenngloverAug 28, 2025
  If espresso only drips from the portafilter spouts of your Sage Coffee Maker, it may be because the coffee is ground too finely; try using a slightly coarser grind. Also, check if there's too much coffee in the filter basket and lower the dose using the RAZOR™ dosing tool. The filter basket may also be blocked. Use the fine pin on the provided cleaning tool to clear the outlet hole(s) on the underside of the filter basket. If it continues to be blocked, dissolve a cleaning tablet in hot water and soak filter basket and portafilter in the solution for approx. 20 minutes. Rinse thoroughly.
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lcastroSep 1, 2025
Why is the hot water LED flashing on my Sage Dual Boiler?
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  Ashley RobinsonSep 1, 2025
  If the Hot Water LED flashes when you turn on your Sage Coffee Maker, it means the Hot Water dial is open. Turn the Hot Water dial to the CLOSED position.
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Matthew RodriguezSep 4, 2025
Why is the steam LED flashing on my Sage Dual Boiler Coffee Maker?
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  Robert MartinSep 4, 2025
  If the Steam LED flashes when the machine is turned on, it indicates that the Steam Lever is open. Move the Steam Lever to the CLOSED position on your Sage Coffee Maker.
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tammyweeksSep 7, 2025
What to do if my Sage Coffee Maker says 'FILL TANK' when it's full?
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  Kyle GreenSep 7, 2025
  If the LCD screen on your Sage Coffee Maker displays 'FILL TANK' even when the water tank is full, it indicates that the water tank is not fully inserted and locked into position. Push the water tank in fully and close the latch to resolve this.
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alisonandersonSep 12, 2025
Why are the pumps still running on my Sage Dual Boiler Coffee Maker?
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  Monica WoodsSep 12, 2025
  The pumps might continue to operate, the steam might be very wet, or the hot water outlet might leak on your Sage Coffee Maker if you're using de-mineralized or distilled water, which affects how the machine is designed to function. It is recommended using cold, filtered water. Avoid water with no/low mineral content such as de-mineralised or distilled water.

Summary

Sage Recommends Safety First

We Recommend Safety First

Operating Your New Appliance

Shot Duration Programming

How to set custom durations for 1-cup and 2-cup espresso shots.

Extraction Temperature Adjustment

How to adjust the brewing temperature for espresso extraction.

Advanced Espresso Functions

Using functions like pre-infusion bypass and manual pressure control for advanced brewing.

Pre-Infusion Programming

Setting the duration and power for the pre-infusion phase of espresso brewing.

Shot Volume Programming

How to set custom volumes for 1-cup and 2-cup espresso shots.

Coffee Dose and Tamping

Instructions on grinding, dosing, and tamping coffee grounds for optimal espresso extraction.

Clean Cycle Operation

How to initiate and perform the machine's cleaning cycle.

Steam Temperature Adjustment

How to adjust steam temperature for optimal milk texturing.

Volumetric Control Setup

Setting espresso output volume based on flow (FLo) or time (SEC).

Care & Cleaning

Shower Screen Cleaning

Prepare for Descaling

Steps to prepare the machine for descaling, including accessing the descale menu.

Cleaning Cycle Procedure

Step-by-step guide for performing a cleaning cycle using a cleaning tablet.

Emptying Boilers

Procedure to empty the boilers as part of the descaling process.

Begin Descaling

Starting the descaling process and managing the countdown timer.

Steam Wand Cleaning

Methods for cleaning the steam wand and clearing blocked holes.

Flushing Boilers

Flushing the boilers with clean water after the descaling solution has acted.

Filter Baskets and Portafilter Cleaning

Procedures for rinsing and cleaning coffee grounds and oils from baskets and portafilter.

Descale Process Initiation

Instructions for initiating the descaling process via the descale menu.

Repeat Boiler Flushing

Performing an additional flush to ensure all residual descale solution is removed.

Troubleshooting

Hot Water LED Flashing Alert

Espresso Drips from Spouts

Espresso Leaks Around Portafilter

Steam LED Flashing Alert

Espresso Extraction Too Fast

Portafilter Detaches During Extraction

No Water Flow from Group Head

Resolving problems with water not flowing from the group head.

Pressure Gauge Not Reaching 9 Bar

Fill Tank Display Error

Coffee Not Hot Enough

No Steam or Hot Water Output

Lack of Crema

Coffee Puck Sticking to Shower Screen

Machine Stops Operating

Pump;Steam;Outlet Leaks

Steam from Group Head

Sage Dual Boiler Specifications

General

Type	Espresso Machine
Boiler System	Dual Boiler
Pump Pressure	15 bar
Water Tank Capacity	2.5 liters
Voltage	220-240V
PID Temperature Control	Yes
Pre-Infusion Function	Yes
Programmable Shot Volume	Yes
Hot Water Dispenser	Yes
Steam Wand	Yes
Model Number	BES920
Boiler Capacity (Steam)	1 Liter
Construction Materials	Stainless Steel
Power	1700 W
Dimensions	37.3 cm (H) x 37.3 cm (W) x 34.3 cm (D)
Pump	Italian-made pump