Warranty
SAMEBIKE EBIKES ORIGINAL PURCHASER FAIR USE WARRANTY
SAMEBIKE EBIKES should be operated in accordance with the SAMEBIKE EBIKES User
Manual. Samebike eBikes warrants to the original registered purchaser that SAMEBIKE
EBIKES shall be free from all defects in material and workmanship for a period of 12 months
from the date of shipment, when used for the purpose intended. All other obligations and
conditions or liabilities, including obligations for consequential damages, are hereby excluded.
Shipping charges are not refundable. This warranty gives you specific rights and purchasers
may also have other rights, which vary by country.
Parts covered by the warranty: frame, forks, stem, handlebar, headset, seatpost, saddle, brakes,
lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter,
motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware. The
battery warranty does not include damage from power surges, use of improper charger, improper
maintenance or other such misuse, normal wear or water damage.
We will replace any parts deemed to have been damaged during shipping. Shipping damage
must be reported to Samebike eBikes within a reasonable amount of time after shipment arrival.
Replacement parts will not be sent until photographed proof has been provided to
Samebike eBikes. Samebike eBikes may request additional proof such as video and
photography to best assist with processing of the warranty claim.
The battery warranty does not include damage from power surges, use of improper charger,
improper maintenance or other such misuse, normal wear or water damage.
Wear Items – including the chain, tires, wheels, tubes, brake pads, cables and housing,
grips, spokes, are considered a wear item. These item's do wear down and are not covered
by warranty. You are responsible for replacing these wear items.
Any unauthorized alterations, tampering or repairs are not covered by this warranty. Warranty
return shipping is the responsibility of the original registered purchaser. We may elect to replace
the battery charger of the Samebike eBike at no extra cost to you, with the same model or
similar model rather than to repair it.
For warranty services, please contact SAMEBIKE EBIKES Online Support by info@samebike.nl.
SAMEBIKE EBIKES’s or parts returned without proper documentation may be delayed service or
denied warranty coverage. Warranty return shipping costs, duty and taxes are the responsibility of
the claimant. All unauthorized returns will be refused.
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