English - 22
Intermittent Wi-Fi
•
Check the distance between the Modem/Router and the TV. The distance should not exceed 50ft (15.2 m).
•
Verify that there are no obstacles between your TV and the Modem/Router.
(Appliances, cordless phones, stone walls/fireplaces, etc. decrease Wi-Fi strength.)
•
Check the cable that connects the Modem to the Router (if you use a separate Modem and Router) to see if it is in good
condition. If it is not, replace the cable.
•
Connect the TV to your Modem/Router using a CAT 7 cable, and then try to set up a wired network connection. (MENU
>
Network
>
Network Settings
).
•
Check
Network Status
(MENU >
Network
>
Network Status
) to see if the IP address is invalid, for example, 169.x.x.x.
If it is, call your ISP to get a valid IP address, and then ask them to check the connection between your Modem and
Router and the connection between the Modem / Router and the Internet.
•
If you see a valid Mac address, call your ISP and ask them to reset your network circuit to re-register the Mac addresses
of your new Modem/Router and the TV.
Netflix problems
•
Verify that your Modem/Router is no more than 50 ft (15.2 m) away from the TV.
•
Change the DNS to 8.8.8.8. Select MENU >
Network
>
Network Status
>
DNS Server
>
Select Manually
>
DNS
>
enter 8.8.8.8 >
OK
•
Verify that the ESN for Netflix is valid. (Go to MENU >
Support
>
Contact Samsung
)
Reset Netflix by selecting MENU >
Smart Hub
>
Smart Hub Reset
.
Smart Hub Error Messages
•
Verify that the distance between the TV and the Modem/Router does not exceed 50 ft (15.2 m).
•
Verify that the TV is connected to the network by checking the
Network Status
(MENU >
Network
>
Network Status
).
•
Reset Smart Hub by selecting the MENU >
Smart Hub
>
Smart Hub Reset
.
•
Update the TV’s software (MENU >
Support
>
Software Update
).
•
Wait 2 to 3 days for the issue to resolve itself.
[UH6300-6350-ZC]BN68-05942B-02L02.indb 22 2014-05-29 10:51:28
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