Samsung 6400 - Common issues

Common
issues
Can't Connect
to
Network
or
Apps (For Internet supported
model only)
ii
Make sure the
1V
has a network
connection
(MENU > Network >
Network status).
1~
Contact your
Internet
service provider.
No Picture/Sound
or
Distorted
Picture/Sound from an External
Device
•
Make sure your connection
to
the
device
is
correct.
•
Perform a
1V
Self
Diagnosis to identify
the problem
(MENU>
Support>
Self
Diagnosis >
Sound
or
Picture Test).
~-
Change the picture size (Use the
"P.Size"
button on your remote).
Poor Picture
Quality
·t•
Select High Definition
(HD)
channels
or programs.
Your Settings are Lost after
30
Minutes
•
Change
to
Home Mode
(MENU >
Support>
Use
Mode
> Home Use).
"Weak
or
No Signal"
Displayed in
TV Mode/Cannot Find Channel
.,
Press the
SOURCE
button on your
remote.
•
It
the
1V
is
not connected
to
a cable
or
satellite box, run Auto Program
to
search for channels
(MENU>
Broadcasting{Channel) > Auto
Program).
Can't
See All
Apps
or
Apps Not
Working
•
Reset
Smart
Hub
(MENU >
Smart
Hub > Smart
Hub Reset).
The stand is
wobbly
or
crooked
•
Make sure the indicator arrows on the
stand and stand holder are properly
aligned.
The TV
won't
turn on
~
Make sure
all
cables are fully inserted
and that the remote has batteries
installed.
My
remote, gestures,
and/or
voice does
not
work
•
The
1V
ships with protective stickers
covering some of the sensors. Make
sure
all
of
the stickers have been
removed.