a
troubleshooting
If you are having trouble with your mobile device, try these troubleshooting procedures before contacting a service
professional.
While using your device, the following messages
may appear:
Message Try this to solve the problem:
No SIM
card.
Ensure that the SIM card is installed
correctly.
SIM card is
locked.
When using the device for the first
time or when the PIN requirement is
enabled, you must enter the PIN
supplied with the SIM card. You can
disable this feature by using the
Lock
SIM card
menu.
PIN2
When you access a menu requiring
the PIN2, you must enter the PIN2
supplied with the SIM card. For
details, contact your service provider.
SIM card is
PUK-
locked.
Your SIM card is blocked, usually as a
result of entering your PIN incorrectly
several times. You must enter the PUK
supplied by your service provider.
Message Try this to solve the problem:
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