c
troubleshooting
• If using a headset, ensure that it is properly
connected.
The sound quality of a call is poor
• Ensure that you are not blocking the internal
antenna on bottom of the device.
• When you are in areas with weak signals, you
may lose reception. Move to another area and try
again.
The battery does not charge properly or
sometimes your device turns itself off while
charging
• Disconnect the device from the charger, remove
and reinstall the battery, and try charging again.
• The battery terminals may be dirty. Wipe both
gold-coloured contacts with a clean, soft cloth
and try charging the battery again.
• If the battery no longer charges completely,
dispose of the old battery properly and replace it
with a new battery.
Your device is hot to the touch
When you use several applications at once, your
device requires more power and may heat up. This is
normal and should not affect your device’s lifespan or
performance.
Your device prompts you to delete some data
The available memory is low. Move your data to a
memory card or delete old items from applications.
Your device cannot connect to the internet
• Ensure that you have entered valid settings for
your internet service provider.
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