Appendix
208
Samsung Cloud does not work
•
Ensure that you are connected to a network properly.
•
During a Samsung Cloud’s service check, you cannot use Samsung Cloud. Try again later.
The device does not recognise my irises from the locked screen
•
Ensure that nothing obstructing the iris recognition camera and LED and try again.
•
If light conditions are very different from when you registered your irises, the device may
not recognise your irises. Move to another location and try again.
•
Ensure that the device is not moving or tilted too much.
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