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Appendix
Appendix
After-sales service
■ When asking for repair
For repair, contact Keitai Guarantee Service Center.
During the
warranty period
Repairs will be done based on the terms of
services of the free-of-charge repair warranty
described on the warranty card.
Outside the
warranty period
We shall repair the product for a charge as
requested by the customer if repair renders it
usable.
• Before handing in the product for repair, make a backup of the
contents of memory since they may disappear during repair.
Note that the Company shall not be liable for any damages
and loss of income should the contents of memory be altered
or lost.
• Recycled parts that meet the Company's quality standards
are sometimes used for repair.
• Collected au devices by Replacement cell phone delivery
service which you used before are recycled to devices for
replacement after repairs. Also replaced parts by au aftersales
service are collected and recycled by KDDI. They are not
returned to customers.
■ Performance parts for repair
The Company retains performance parts for repair of the
GALAXY Tab S main unit and its peripherals for four years
after discontinuation of production. "Performance parts for
repair" refers to parts required for maintaining the functions
of the product.
■ Warranty card
At the store of purchase, thoroughly check and read the
name of the retailer, date of purchase and other necessary
details lled in on the warranty card, and be sure to keep it
in a safe place.
■ Keitai Guarantee Service Plus LTE
An after-sales service membership program on a monthly
basis called "Keitai Guarantee Service Plus LTE" (monthly
fee: 380 yen excluding tax) is available for using your au
device for a long time without worries. This service expands
coverage for many troubles including malfunction, theft and
loss. For details of this service, refer to au homepage or
contact Keitai Guarantee Service Center.
• You can apply for membership only at the time of purchasing
your au device.
• Once you cancel the membership, you cannot reapply for it
until you purchase an au device next time.
• Note that when changing the model or purchasing an extra
device, this service only covers the most recently purchased
au device.
• When an au device is handed over to you or someone else, the
Keitai Guarantee Service Plus LTE membership is also handed
over to the successor of the device.
• When you get a new au device by changing the model or
purchasing an extra device, the "Keitai Guarantee Service
Plus"/"Keitai Guarantee Service Plus LTE" membership for the
old au device is automatically canceled.
• Service contents are subject to change without notice.
■ au Micro IC Card (LTE)
The au Micro IC Card (LTE) is lent to you by au. In case of
loss or damage, the card will be replaced at your expense.
When malfunction is suspected, or in case of theft or loss,
contact an au shop or PiPit.
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