Samsung HT-C9950W - Page 78

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Other information
Symptom Check/Remedy
Aspect ratio cannot be changed.
• You can play 16:9 BD/DVDs in 16:9 Wide mode, 4:3 Letter Box mode, or 4:3
Pan - Scan mode, but 4:3 BD/DVDs can be seen in 4:3 ratio only. Refer to the
Blu-ray Disc jacket and then select the appropriate function.
• The product is not working.
(Example: The power goes out
or a strange noise is heard.)
•
The Product is not working
normally.
• Press the STOP (  ) button (on front panel) for more than 5 seconds with no
disc inside.
- Using the RESET function will erase all stored settings.
Do not use this unless necessary.
You have forgotten the rating
level passwordn.
• With no disc in the product, press and hold the product's STOP (  ) button for
longer than 5 seconds. INIT appears on the display and all settings will return
to the default values.
And then press the POWER button.
- Using the RESET function will erase all stored settings.
Do not use this unless necessary.
Can't receive radio broadcasts.
• Is the antenna connected properly?
• If the antenna's input signal is weak, install an external FM antenna in an area
with good reception.
While listening to TV audio
through the Product, no sound is
heard.
•
If you press the EJECT ( ) button while listening to TV audio using the D.IN or
AUX functions, the BD/DVD functions are turned on and the TV audio is muted.
"Not Available" appears on
screen.
• You cannot access the feature or complete the action at this time because:
1. The BD/DVD’s software restricts it.
2. The BD/DVD’s software doesn’t support the feature (e.g., angles)
3. The feature is not available at the moment.
4. You’ve requested a title or chapter number or search time that is out of range.
If the HDMI output is set to a
resolution your TV cannot support
(for example, 1080p), you may not
see a picture on your TV.
• Press the STOP (  ) button (on front panel) for more than 5 seconds with no
disc inside. All settings will revert to the factory settings.
• When the factory default settings are restored, all the stored user BD data is
deleted.
No HDMI output.
• Check the connection between the TV and the HDMI jack of the Product.
• Check if your TV supports 480p/720p/1080i/1080p HDMI input resolution.
Abnormal HDMI output screen.
• If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
HT-C9950W_XAA_0820.indd 78HT-C9950W_XAA_0820.indd 78 2010-08-20  3:47:482010-08-20  3:47:48