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Samsung MS28J5255 series - User Manual

Samsung MS28J5255 series
60 pages
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Please be advised that the Samsung warranty does NOT cover service calls to explain product
operation, correct improper installation, or perform normal cleaning or maintenance.
QUESTIONS OR COMMENTS?
COUNTRY CALL OR VISIT US ONLINE AT
AUSTRALIA 1300 362 603 www.samsung.com/au/support
NEW ZEALAND 0800 726 786 www.samsung.com/nz/support
CHINA 400-810-5858 www.samsung.com/cn/support
HONG KONG 3698 4698
www.samsung.com/hk/support (Chinese)
www.samsung.com/hk_en/support (English)
INDIA
1800 40 SAMSUNG
(1800 40 7267864) (Toll-Free)
www.samsung.com/in/support
BANGLADESH
09612300300
08000300300 (Toll free)
www.samsung.com/in/support
INDONESIA
021-5699-7777
0800-112-8888 (All Product, Toll Free)
www.samsung.com/id/support
JAPAN 0120-363-905 www.galaxymobile.jp/jp/support
MALAYSIA
1800-88-9999
+603-7713 7420 (Overseas contact)
www.samsung.com/my/support
PHILIPPINES
1-800-10-726-7864 [ PLDT Toll Free ]
1-800-8-726-7864 [ Globe Landline and Mobile ]
02-422-2111 [ Standard Landline ]
www.samsung.com/ph/support
SINGAPORE 1800 7267864 | 1800-SAMSUNG www.samsung.com/sg/support
THAILAND
0-2689-3232
1800-29-3232 (Toll free)
www.samsung.com/th/support
TAIWAN 0800-32-9999 www.samsung.com/tw/support
VIETNAM 1800 588 889 www.samsung.com/vn/support
MYANMAR
+95-1-2399-888
VIP HHP +95-1-2399-990
www.samsung.com/mm/support
MACAU 0800 333
www.samsung.com/hk/support (Chinese)
www.samsung.com/hk_en/support (English)
SRI LANKA +9411SAMSUNG (+94117267864) www.samsung.com/in/support
CAMBODIA
+855-23-993232
1800-20-3232 (Toll free)
www.samsung.com/th/support
LAOS +856-214-17333 www.samsung.com/th/support
NEPAL
16600172667 (Toll Free for NTC Only)
9801572667
www.samsung.com/in/support
DE68-04333W-02
MS28J5255UB_TC_DE68-04333W-02_EN.indd 60 2019-03-26  12:20:30

Questions and Answers

  • S
    Sherry ChambersSep 2, 2025
    Why does my Samsung Microwave Oven turn off during operation?
    • S
      Steven AlvarezSep 2, 2025
      If your Samsung Microwave Oven turns off during operation, it could be due to several reasons: * The oven may have been cooking for too long; let it cool down. * The cooling fan might not be working; listen to check if it is running. * The oven might be operating without food inside; add food. * There may not be enough ventilation space; ensure proper clearance around the oven. * Too many power plugs might be in the same socket; use a dedicated socket for the oven.
  • E
    Eric SheppardAug 25, 2025
    How to fix Samsung MS28J5255 buttons that cannot be pressed properly?
    • V
      Victoria AndersonAug 25, 2025
      If the buttons on your Samsung Microwave Oven aren't working correctly, start by checking for any foreign matter caught between the buttons and remove it. For touch models, wipe off any moisture on the exterior. Also, verify if the Child lock is activated and deactivate it if necessary.
  • J
    James Santana MDSep 23, 2025
    How to fix Samsung MS28J5255 buttons that won't press?
    • J
      Jeffrey RamirezSep 23, 2025
      If the buttons on your Samsung Microwave Oven cannot be pressed properly, check for foreign matter caught between the buttons and remove it. For touch models, wipe any moisture from the exterior. Also, ensure that the Child lock is deactivated.
  • K
    kellywilliamsSep 7, 2025
    Why are there sparks in my Samsung MS28J5255 Microwave Oven during cooking?
    • J
      Jennifer GoldenSep 8, 2025
      Sparks during cooking in your Samsung Microwave Oven are likely due to the use of metal containers. Do not use metal containers during oven or thawing functions.
  • J
    Joseph JosephSep 13, 2025
    Why is the interior light dim or does not turn on in my Samsung MS28J5255?
    • H
      Heather TuckerSep 13, 2025
      If the interior light of your Samsung Microwave Oven is dim or does not turn on, it could be due to a couple of reasons. If the door has been left open for an extended period, the interior light may automatically turn off when the Eco function operates. Try closing and reopening the door or pressing the STOP/ECO button. Additionally, check if the interior light is covered by foreign matter and clean the inside of the oven if necessary.
  • J
    Jacob AdkinsSep 5, 2025
    What to do if my Samsung MS28J5255 Microwave Oven thaw function does not work?
    • R
      Ryan VazquezSep 5, 2025
      If the thaw function on your Samsung Microwave Oven does not work, put one cup of water in a microwave-safe container and run the microwave for 1-2 minutes to check whether the water is heated. This issue may arise from the oven not working correctly, cooking too much food at once, or using improper cookware. Reduce the amount of food and start the function again. Use a cooking container with a flat bottom.
  • C
    Craig FigueroaAug 30, 2025
    Why does the turn table drag while turning in my Samsung MS28J5255?
    • C
      Craig BrownAug 30, 2025
      If the turn table drags while turning in your Samsung Microwave Oven, the roller ring might not be properly in place, there might be too much food, or the container is too large and touches the inside of the microwave. Adjust the amount of food and do not use containers that are too large.
  • B
    Brandi MathisSep 16, 2025
    Why did my Samsung MS28J5255 Microwave Oven stop when I opened the door?
    • S
      Samantha EdwardsSep 16, 2025
      If your Samsung Microwave Oven stops while in operation because you opened the door to turn food over, press the Start button again to resume cooking.
  • M
    Melissa LewisSep 12, 2025
    Why is steam not coming out of my Samsung Microwave Oven?
    • T
      Toni BrooksSep 12, 2025
      If steam is not coming out of your Samsung Microwave Oven, ensure the water supply tank is correctly installed and filled with water.
  • M
    Michael GarciaAug 27, 2025
    Why Samsung MS28J5255 does not work?
    • S
      Steven ThomasAug 27, 2025
      If your Samsung Microwave Oven isn't working, start by ensuring it's properly supplied with power. Then, check if the door is fully closed. If not, close it securely and try again. Also, inspect the door's safety mechanisms for any foreign matter; if found, remove it and try again.

Summary

Safety Instructions

Important Safety Instructions

Essential guidelines for safe operation and maintenance of the microwave oven.

General Safety

General precautions to prevent hazards during the use and installation of the microwave oven.

Microwave Operation Precautions

Specific safety measures related to operating the microwave oven to prevent exposure to microwave energy.

Grounding Method

Instructions on how to properly ground the microwave oven for electrical safety.

Installation

Installation Site

Guidelines for selecting a proper location for the microwave oven, ensuring ventilation and stability.

Oven Features

Control Panel

Explanation of the buttons, dial, and display functions on the oven's control panel.

Oven Use

Cooking and Reheating

Step-by-step guide on how to use the microwave oven for cooking and reheating food.

Power Defrost Features

Guide to using the automatic defrost function for different food items.

Cooking Guide

Reheating

General advice and procedures for reheating food efficiently in the microwave oven.

Troubleshooting

Information Code

Explains specific error codes and their corresponding solutions or actions.

Samsung MS28J5255 series Specifications

General IconGeneral
BrandSamsung
ModelMS28J5255 series
CategoryMicrowave Oven
LanguageEnglish

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