Samsung Q65B - The Remote Control Does Not Work

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The Remote Control does not Work

The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or

geographical area.

Verify that the infrared remote control signal is being transmitted and received.

Make sure the remote control sensor on the TV is blinking.

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Main Page

Table of Contents2
Connection Guide7
Connecting an Antenna (Aerial)9
Connecting to the Network10
Displaying Your Mobile Device Screen on the TV15
Connection Cables for External Devices17
Switching between External Devices Connected to the TV19
Connection Notes22
Remote Control and Peripherals25
About the Samsung Smart Remote25
About the Samsung Smart Remote (the Frame (32LS03B Model)/Bu8 Series)28
About the Samsung Smart Remote (the Sero)31
Connecting the Samsung Smart Remote to the TV34
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote35
Learn How to Use Samsung Smart Remote35
Using Anynet+ (HDMI-CEC)36
Controlling the TV with a Keyboard, Mouse or Gamepad37
Entering Text Using the On-Screen Virtual Keyboard39
Smart Features41
Using Smart Hub41
Using Ambient Mode46
Using Art Mode52
About the Media Home Screen59
About the Menu Home Screen62
Using a Samsung Account66
Using the Shortcuts68
Using Workspace71
Using the Apps Service78
Using the E-Manual82
Using the Internet84
Using Smartthings85
Playing Pictures/Video/Music90
Using Multi View96
Using Bixby98
Using the Game Bar103
TV Viewing108
Using the Guide108
Recording Programmes112
Setting up Schedule Viewing115
Using Timeshift116
Buttons and Functions Available While Recording a Programme or Timeshift117
Using the Channel List119
Using the Channel Edit Function121
Using a Personal Favourites List123
TV-Viewing Support Functions124
Picture and Sound131
Using Intelligent Mode131
Adjusting the Picture Quality134
Picture Support Functions137
Setting the Viewing Environment for External Devices139
Configuring a Sound Mode and Expert Settings143
Using the Sound Support Functions145
System and Support148
Using the Time Functions and the Timers148
Using the Power and Energy Saving Functions151
Using the Panel Care Functions153
Updating the Tv's Software154
Using the Parental Settings Function155
Audio and Video Functions for the Visually or Hearing Impaired156
Using Voice Assistants on the TV162
Using Other Functions163
Hbbtv165
Using a TV Viewing Card ("CI or CI+ Card")166
Teletext Feature169
Precautions and Notes173
Before Using the Recording and Timeshift Functions173
Supported Broadcasting Audio Options175
Read before Using Apps176
Read before Using the Internet Function177
Read before Playing Photo, Video or Music Files179
Read after Installing the TV191
Supported Resolutions for UHD Input Signals192
Resolutions for Input Signals Supported by 8K Models (QN7**B Series or Higher)193
Supported Resolutions for Freesync (VRR)194
Read before Connecting a Computer (Supported Resolutions)195
Supported Resolutions for Video Signals198
Read before Using Bluetooth Devices200
Licences & Other Information201
Troubleshooting203
Picture Issues203
The Screen Is Flashing or Has Become Dark203
The Picture Is Not Bright, or the Picture Colours Do Not Look Clear204
The Picture Colours Are Black and White or Do Not Look the Way They Should Look205
The TV Automatically Turns off by Itself205
TV (the Frame TV) Cannot be Turned off206
Unable to Power on206
The TV Remains on or Does Not Turn on Automatically206
Unable to Find a Channel207
The TV Image Does Not Look as Good as It DID in the Store207
Displayed Video Looks Blurry207
The Picture Is Distorted208
There Is a Dotted Line on the Edge of the Screen208
The Picture Won't Display in Full Screen208
The Subtitle Function in the TV Menu Is Deactivated208
Subtitles Appear on the TV Screen209
The HDR of the Connected External Device Turns off209
Sound and Noise Issues210
How Can I Connect an Audio Device to the TV210
There Is no Sound or the Sound Is too Low at Maximum Volume210
The Picture Is Good but There Is no Sound210
HDMI (Earc) Is Connected, and There Is no Sound211
The Speakers Are Making an Odd Sound211
The Sound Is Interrupted211
Whenever a Function Is Used on the TV or the Channel Is212
The TV Audio Is Not Being Played through the Sound Bar or A/V Receiver212
The Sound Is Not Heard Clearly212
The Volume of the External Device Cannot be Adjusted213
Channel and Broadcast Issues214
The TV Is Not Receiving All Channels214
The Subtitles Are Not Provided on a Digital Channel214
Broadcasting Is Deactivated214
External Device Connectivity Issues215
The "Mode Not Supported" Message Appears215
The Video Is OK but There Is no Audio215
No Screen Appears When Connecting the TV to an External Device216
Want to Connect to a Bluetooth Speaker216
The PC Screen Does Not Appear or It Flickers216
Network Issues217
Wireless Network Connection Failed. Unable to Connect to a217
Wired Network Connection Failed217
Connected to a Local Network, but Not to the Internet217
Anynet+ (HDMI-CEC) Issues218
What Is Anynet218
Anynet+ Does Not Work. the Connected Device Is Not Displayed218
The Message "Connecting to Anynet+ Device219
The Anynet+ Device Won't Play219
Remote Control Issues220
The Remote Control Does Not Work220
External Devices Cannot be Operated with the TV Remote Control220
Recording Issues221
The Timeshift or Recording Function Cannot be Used221
Cannot Record Videos Received from an External Device or221
The "Format Device" Message Appears When the Timeshift221
The Recorded Files on the TV Are Not Played Back on a PC221
Apps222
The App Does Not Work Properly. Its Image Quality Is Poor222
The Smart Hub Home Screen Keeps Appearing Whenever You Turn on the TV222
Media Files223
Some Files Are Interrupted During Playback223
Some Files Can't be Played223
Voice Assistant Issues224
The Voice Commands Do Not Work Well224
Bixby/Alexa Answers Although I DID Not Call It224
Spoke "Hi, Bixby/Alexa" but Bixby/Alexa Does Not Answer224
Voice Recognition Does Not Work with the Samsung Smart Remote Unlike Other Features. There Is no Response Even if225
During Voice Recognition, the Heavy Load Message Appears225
Want to See Weather Information of the Desired Area225
Other Issues226
The TV Is Hot226
The TV Smells Like Plastic226
The Settings Are Lost after 5 Minutes or Every Time the TV Is Turned off226
The TV Is Tilted to the Side226
The Stand Is Wobbly or Crooked226
The TV Is Making a Popping Noise227
The TV Is Making a Humming Noise227
The TV Narrates the Screen Events in Voice-Over227
Diagnosing TV Operational Issues228
Self Diagnosis228
Cannot Select Signal Information in Self Diagnosis228
Reset Smart Hub229
Reset Picture229
Reset Sound229
Getting Support230
Getting Support through Remote Management230
Finding the Contact Information for Service230
Requesting Service230
Faq231
The TV Screen Does Not Display Properly231
The TV Does Not Turn on236
Network Access Is Not Available246
The Remote Control Does Not Work257
Updating the Software261
Accessibility Guidance267
Menu Learning Screen267
Using the Remote Control267
Using the Accessibility Menu269
Using the TV with Voice Guide on273
Using the Guide275
Using Schedule Viewing279
Using the Channel List280
Recording282
Using Smart Hub285
Launching the E-Manual288
Using Bixby289

Samsung Q65B - The Remote Control Does Not Work

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