The
TV
settings
are
lost
after 5
minutes.
•
The
TV
is
in
the
Retail
Mode.
Change
the
Usage
Mode
in
the
System
Manager
Menu
to
Home
Mode
(8 > ®
Settings>
General>
System
Manager>
Usage
Mode>
Home
Mode).
Intermittent
Wi-Fi
•
Make
sure
the
TV
has
a network connection (fl >®Settings>
General>
Network> Network
Status).
•
Make
sure
the
Wi-Fi
password
is
entered correctly.
•
Check
the distance between the
TV
and
the Modem/Router.
The
distance should not
exceed
50ft
(15.2
m).
•
Reduce
interference
by
not
using
or turning
off
wireless
devices.
Also,
verify that there
are
no
obstacles
between the
TV
and
the Modem/Router.
(The
Wi-Fi
strength
can
be
decreased
by
appliances, cordless
phones,
stone walls/fireplaces, etc.)
Single
story
Multistory
0 Wireless router
8
8 Wireless repeater
qq
r
a~
11
!8
--e
• Contact your
ISP
and
ask
them to reset your network circuit to re-register the
Mac
addresses
of your
new
Modem/Router
and
the
TV
.
Video
App
problems
(Youtube
etc)
•
Change
the
DNS
to 8.8.8.8. Select 8 >®Settings>
General>
Network> Network
Status>
IP
Settings>
DNS
Setting
>
Enter
manually>
DNS
Server>
enter 8.8.8.8 >
OK.
•
Reset
by
selecting 8 >®Settings>
Support>
Self
Diagnosis>
Reset
Smart
Hub.
What
is
Remote
Support?
Samsung
Remote
Support service offers
you
one-on-one support with a
Samsung
Technician
who
can
remotely:
•
Diagnose
your
TV
• Adjust the
TV
settings for
you
• Perform a factory reset
on
your
TV
• Install recommended firmware
updates
How
does
Remote
Support
work?
You
can
easily
have
a
Samsung
Tech
service your
TV
remotely:
1.
Call the
Samsung
Contact Center
and
ask
for remote support.
2.
Open
the
menu
on
your
TV
and
go
to the
Support
section.
3.
Select
Remote
Management
, then r
ead
an
d
agree
to the service
agreeme
nts.
Wh
en the
PIN
screen
appears
,
provide the
PIN
number to the agent.
4.
The
agent will then
access
your
TV.
E
ng
lish
-1
5
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