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Samsung QE55Q95T - Troubleshooting and Maintenance (Continued); Remote Pairing, Cable Remote, and Settings Loss; Intermittent Wi-Fi Troubleshooting

Samsung QE55Q95T
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If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.
The cable box or satellite box remote control doesn’t turn the TV on or off or adjust the volume.
Programme the cable box or satellite box remote control to operate the TV. Refer to the cable box or satellite box user manual
for the SAMSUNG TV code.
The TV settings are lost after 5 minutes.
The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode ( > Settings > General >
System Manager > Usage Mode > Home Mode).
Intermittent Wi-Fi
Make sure the TV has a network connection ( > Settings > General > Network > Network Status).
Make sure the Wi-Fi password is entered correctly.
Check the distance between the TV and the modem or access point. The distance should not exceed 15.2 m.
Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles
between the TV and the modem or access point. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone
walls/fireplaces, etc.)
Single story
Multi story

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