Wireless access point
Wireless repeater
Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the MAC addresses of
your modem or access point and the TV.
Video Apps problems (Youtube etc)
Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status > IP Settings > DNS setting >
Enter manually > DNS Server > enter 8.8.8.8 > OK.
Reset by selecting > Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
Diagnose your TV
Adjust the TV settings for you
Perform a factory reset on your TV
Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV:
1. Call the Samsung service centre and ask for remote support.
2. Open the menu on your TV, and go to the Support menu. ( > Settings > Support
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN
number to the technician.
4. The technician will then access your TV.
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimises the
brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to > Settings > General >
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