04
Troubleshooting
and
Maintenance
Troubleshooting
If the
TV
seems
to
have
a problem, first review this list of
possible
problems
and
solutions. Alternatively, review the
Troubleshooting
Section
in
thee-Manual. If
none
of the troubleshooting tips
apply,
please
visit "www.
samsung.com"
and
click Support or contact the call center listed
on
the
back
cover
of this
manual.
•
For
detailed information
on
troubleshooti
ng,
watch the troubleshooting
videos
at www.
samsung
.
com
/
spsn.
•
This
TFT
LED
panel
is
made
up
of
sub
pixels which require sophisticated technology to
produce
.
The
re may
be
,
however,
a few bright or dark
pixels
on
the
screen.
These
pixels
will
have
no
impact
on
the performance of the
product.
•
To
keep
your
TV
in
optimum conditi
on,
upgrade
to the latest software.
Use
the Update Now or Auto Update
functions
on
the
TV's
menu
(ta,>®
Settings > Support> Software Update> Update Now or Auto
Update).
The
TV
won't turn
on.
•
Make
sure
that the
AC
power
cord
is
securely plugged
in
to
the
TV
and
the wall outlet.
•
Make
sure
that the wall outlet
is
working a
nd
the power indicator at the bottom of the
TV
is
lit
and
glowing a solid
red
.
•
Try
pressing
the Power(@ ) button at the bottom of the
TV
to
make
sure
that the problem
is
not wi
th
the remote
control. If the
TV
turns
on,
refer to "
Remote
control
does
not work"
below.
There
is
no
picture/video/sound, or a distorted picture/video/sound from
an
external
device,
or
"Weak
or
No
Signal"
is
displayed
on
the
TV,
oryou cannot find a
channel.
•
Make
sure
the connection to the
device
is correct
and
that all
cables
are
fully inserted.
•
Remove
and
re
c
onn
ect all
cables
conne
cted to the
TV
and
the external
devices.
Try
new
cab
l
es
if
possible.
• Confirm that the correct input
source
has
been
selected
(ta,>~
Source).
• Perform a
TV
self
diagnosis
to determine
if
the problem
is
caused
by
the
TV
or the
devi
ce
(ta,
> ®Settings>
Support> Self
Diagnosis>
Start Picture
Test
or Start
Sound
Test).
• If the test
re
s
ult
s
are
normal, reboot the connected
devices
by
unplugging
each
device
's power
cord
and
then
pluggi
ng
it
in
again.
If the
is
sue persists, refer to the
conn
ection guide
in
the
user
manual of the
conne
cted
devi
ce
.
• If
you
are
not
using
a
ca
ble
box
or satellite
box
,
and
your
TV
is
receiv
i
ng
TV
signals from
an
antenna or a
cable
wall
connector,
run
Auto
Program
to s
earch
for channels
(ta,
>®
Settings
>
Broadcasting
>
Auto
Program).
The
remote
control
does
not
work.
• C
heck
if
the power indicator at the bottom of the TV blin
ks
wh
en
you
pr
ess
the remot
e's
Powe
r button. If it d
oes
not, re
pla
ce the remote control
's
batteri
es.
• Ma
ke
sure that the batteries
are
installed with their
pole
s
(+
/- ) in the corr
ec
t directi
on.
•
Try
pointing the remote dir
ec
tly at the
TV
from 5
ft
. to 6
ft
.
(1.
5-
1.
8
m)
awa
y.
• If
you
r
TV
ca
me with a S
am
s
ung
S
ma
rt
Remote
(Blu
etooth Re
mote)
,
mak
e sure to pair the remote to the
TV
.
The
cable
box
or satellite
box
remote control doesn't turn the
TV
on
or off or adjust the volume.
• P
ro
gram the cable
bo
x
or
sa
te
llit
e
bo
x remote cont
ro
l to
op
era
te the
TV
.
Re
f
er
to the
ca
ble b
ox
or
sa
te
llit
e
box
u
ser
ma
nu
al
fo
r the S
AM
S
UN
G TV
co
de.
English -13
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