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Samsung QN65QN85AAFXZA User Manual

Samsung QN65QN85AAFXZA
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E-MANUAL
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Table of Contents

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Samsung QN65QN85AAFXZA Specifications

General IconGeneral
Screen Typeled
Tunerdigital
Screen Size64.5 inches, 65 inches
Screen Technologyneo qled
Resolution4k (2160p)
Refresh Rate120hz
Closed Captioningyes
Motion Enhancementmotion rate 120
HDRyes
Built-In Speakersyes
HDMI Ports4
HDMI 2.1 Ports0
USB Ports2
RF Antennayes
Bluetoothtrue, 4.2
Networkbuilt-in wi-fi
Digital Optical Audio Outputs1
Component Video Inputs0
Composite Video Inputs0
DVI0
SmartTVtizen
Streaming Servicesapple tv+, google play movies & tv, hulu, netflix, prime video, showtime, sling tv, youtube
Smart Applicationsamazon alexa, google assistant
Voice Assistantamazon alexa, google assistant
Remote Controlvoice control
Power Consumption160 kilowatt hours
Depth with Stand11.2 inches
Height with Stand35.2 inches
Width with Stand56.9 inches
Depth without Stand1 inches
Height without Stand32.6 inches
Net Weight without Stand57.5 pounds

Summary

Connections Guide

Connecting to the Internet

Guide on accessing the Internet through your TV via wired or wireless connections.

Screen Sharing with Mobile Device

Using Multi View

Allows viewing multiple content items simultaneously on split screens.

Samsung Smart Remote Overview

Remote Button Functions (QLED/AU9/Frame)

Details the functions of buttons on the Samsung Smart Remote.

Remote Button Functions (AU8 Series)

Details the functions of buttons on the Samsung Smart Remote for AU8 Series.

Pairing the Samsung Smart Remote

Universal Remote Setup

Control external devices using the TV's remote control.

Using Anynet+ (HDMI-CEC)

Control external devices via HDMI-CEC with the TV remote.

Smart Hub Features

Using Smart Hub

Access apps, games, movies, and surf the web via Smart Hub.

Using Ambient Mode

Enhance living space with decorative content or real-time information.

Using Art Mode

Display artworks or photos when the TV is not in use.

PC on TV Connectivity

Managing TV Apps

Internet Browsing

Bixby Voice Assistant

Game Bar for Gaming Enhancement

TV Viewing Guide

Recording Programs

Record current or upcoming programs using a USB device.

Picture and Sound Settings

Intelligent Mode for Optimized Viewing

Let the TV analyze surroundings and content for an upgraded viewing experience.

Gaming Environment Optimization

System and Support Settings

Software Update

Update the TV's software via Internet or USB for optimal performance.

Accessibility Guidance

Voice Guides for Visually Impaired

Activate voice guides to describe menu options aloud.

Voice Assistant Control

Voice Assistant Issues

Troubleshooting common voice command and recognition problems.

Recording and Timeshift Precautions

TV Program Rating Blocking

Troubleshooting Picture Issues

Performing a Picture Test

Use Picture Test to diagnose flaws or faults in the TV picture.

Resolving Flickering and Dimming

Disable energy efficiency features to fix flickering or dimming.

Troubleshooting TV Power and Channel Issues

Resolving Unwanted Powering Off

Disable sleep timers or auto power off functions to prevent automatic shutoff.

Picture Quality Troubleshooting

Advanced Picture Troubleshooting

Connectivity Troubleshooting

Troubleshooting Sound Issues

Resolving No Sound or Low Volume

Check volume controls, cable connections, and audio output settings.

No Sound Heard Troubleshooting

Check Digital Output Audio Format settings for correct audio output.

Advanced Sound Troubleshooting

Fixing Odd Speaker Sounds

Check audio cable connections and run sound tests.

Sound Clarity and Volume Troubleshooting

Improving Sound Clarity

Change sound modes and use Intelligent Mode settings for better clarity.

Channel and Broadcast Issues

"Weak or No Signal" and Channel Finding

Ensure external devices are connected and run Auto Program to find channels.

External Device Connectivity Troubleshooting

PC and Mobile Mirroring Issues

Ensure same network connection and check wireless access band frequency.

Network Connectivity Troubleshooting

Wireless Network Connection Failure

Ensure clear Wi-Fi path, check access point power, and enter correct password.

Wired Network Connection Failure

Check LAN cable connections and access point power status.

Network Setup and Internet Connection

Verify Internet LAN cable, check DNS settings, or contact ISP.

Anynet+ (HDMI-CEC) Troubleshooting

Anynet+ Not Working

Confirm Anynet+ device, check connections, and ensure it's set to On.

Remote Control Troubleshooting

Remote Control Not Working

Check pairing, battery level, and charge/replace batteries.

Recording Function Troubleshooting

Timeshift or Recording Function Cannot Be Used

Check storage device connection, free space, and read precautions.

App and Media File Troubleshooting

Voice Assistant Troubleshooting

Voice Command Issues

Troubleshoot issues with voice commands not working or assistants not responding.

Voice Recognition Problems

Address issues with voice recognition, remote pairing, and battery.

TV Operational Diagnostics

Performing Diagnostic Tests

Use Picture Test, Sound Test, and Signal Information for diagnosis.

Resetting TV Settings

Reset Smart Hub, picture, and sound settings to default values.

Getting Samsung TV Support

Remote Management Support

Get remote diagnosis and software updates from a service technician.

Requesting Service

Submit service requests online or schedule appointments.

Frequently Asked Questions (FAQ)

Troubleshooting Display Problems

Check antenna, cable connections, and input sources for display issues.

TV Power-On Troubleshooting

Checking Remote Control Sensor

Locate and verify the remote control sensor for proper operation.

Power and Connection Checks

Check power cable, One Invisible Connection, and One Connect Cable.

External Device Connection Troubleshooting

Resolving Picture Distortion

Disconnect and reconnect power/HDMI cables for distorted pictures.

Sound Issues with External Devices

Check HDMI (eARC) and audio output connections for sound problems.

Internet Connectivity Troubleshooting

Checking Network Status

Verify network connection status and check access point LEDs.

Network Reset and DNS Settings

Reset network settings or change DNS server if connection fails.

Audio Output Troubleshooting

Checking Volume Levels

Increase TV and external device volume, check sound output settings.

Sound Clarity and Diagnostic Tests

Run sound diagnostic tests and reset sound settings if needed.

TV Software Updates

Automatic Updates via Internet

Set up automatic software updates when connected to the Internet.

Updating via USB Drive

Download firmware from Samsung website and update using a USB drive.

Accessibility Features Guide

Accessibility Menu Functions

Access and manage accessibility features via the General menu or Bixby.

TV Program Guide (Guide)

Recording and Scheduling Programs

Record or schedule viewing/recording of programs from the Guide.

Smart Hub Navigation and Features

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