Samsung QN65QN90AAFXZA

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Support

Device Care

To check sound output, select Settings Support Device Care Self Diagnosis Sound Test.

Update now

If the same problem continues, a software update or factory reset may be required.

If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button.

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Main Page

Table of Contents2
Connection Guide5
Connecting an Antenna6
Connecting to the Internet7
Screen Sharing (Smart View) with Your Mobile Device11
Connection Cables for External Devices15
Switching between External Devices Connected to the TV17
Connection Notes19
Remote Control and Peripherals22
About the Samsung Smart Remote (QLED TV/AU9 Series or Higher/The Frame)22
About the Samsung Smart Remote (AU8 Series)25
Connecting the Samsung Smart Remote to the TV28
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote29
Using Anynet+ (HDMI-CEC)30
Controlling the TV with a Keyboard, Mouse, or Gamepad31
Entering Text Using the On-Screen Virtual Keyboard33
Smart Features35
Using Smart Hub35
Using a Samsung Account44
Using Ambient Mode46
Using Art Mode52
Using PC on TV60
Using the Apps Service66
Using the E-Manual70
Using the Internet72
Using Digital Butler73
Playing Pictures/Video/Music76
Using Bixby82
Using the Game Bar87
TV Viewing90
Using the Guide90
Recording Programs93
Setting up Schedule Viewing95
Using Timeshift97
Buttons and Functions Available While Recording a Program or Timeshift97
Using the Channel List99
Editing Channels100
Using a Personal Favorites List101
TV-Viewing Support Functions102
Picture and Sound105
Using Intelligent Mode105
Adjusting the Picture Quality107
Setting the Viewing Environment for External Devices109
Changing the Picture Size and Position112
Configuring a Sound Mode and Expert Settings113
Using the Sound Support Functions115
System and Support117
Using the Time Functions and the Timers117
Using the Power and Energy Saving Functions120
Updating the Tv's Software121
Audio and Video Functions for the Visually or Hearing Impaired122
Using Voice Assistants on the TV128
Using Other Functions129
Precautions and Notes131
Before Using the Recording and Timeshift Functions131
Read before Using Apps133
Read before Using the Internet Function134
Read before Playing Photo, Video, or Music Files136
Read after Installing the TV146
Supported Resolutions for UHD Input Signals147
Resolutions for Input Signals Supported by QN8**A Series or Higher148
Supported Resolutions for Freesync (VRR)149
Supported Resolutions for Wide Screen150
Read before Connecting a Computer (Supported Resolutions)151
Supported Resolutions for Video Signals154
Read before Using Bluetooth Devices156
Blocking Programs Based on Their TV Rating157
Licenses160
Troubleshooting161
Picture Issues161
Testing the Picture161
Sound and Noise Issues167
Testing the Sound167
Channel and Broadcast Issues170
External Device Connectivity Issues171
Network Issues173
Anynet+ (HDMI-CEC) Issues174
Remote Control Issues176
Recording Issues177
Apps178
Media Files178
Voice Assistant Issues179
Other Issues181
Diagnosing TV Operational Issues183
Getting Support184
Getting Support through Remote Management184
Finding the Contact Information for Service184
Requesting Service184
The TV Screen Does Not Display Properly185
When the TV Screen Does Not Display Properly185
The TV Does Not Turn on190
When Your TV Does Not Turn on190
When the TV Does Not Connect with an External Device Properly196
Internet Access Is Not Available200
When the TV Can't Connect to the Internet200
When no Sound Comes out of the TV, or the Sound Is Breaking up205
The Remote Control Does Not Work211
When the Remote Control Does Not Work211
Updating the Software215
Updating to the Latest TV Software215
Accessibility Guidance221
Learn the Menu Screen221
Using the Remote Control221
Using the Accessibility Menu223
Using the TV with Voice Guide on228
Using the Guide230
Using Schedule Viewing233
Using the Channel List234
Recording235
Using Smart Hub238
Launching the E-Manual242
Using Bixby243

Samsung QN65QN90AAFXZA - Page 207

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