Samsung QN8 A Series

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Support

Device Care

To check sound output, select Settings Support Device Care Self Diagnosis Sound Test.

Update now

If the same problem continues, a software update or factory reset may be required.

If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button.

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Main Page

Table of Contents2
Connection Guide5
Connecting an Antenna (Aerial)7
Connecting to the Internet8
Screen Sharing (Smart View) with Your Mobile Device12
Connecting to a Network Via a Mobile Dongle (for India Only)15
Connection Cables for External Devices16
ADB (Auto Data Backup) Functions (for India Only)18
Switching between External Devices Connected to the TV19
Connection Notes21
Remote Control and Peripherals24
About the Samsung Smart Remote (QLED TV/AU9 Series or Higher/The Frame)24
About the Samsung Smart Remote (AU8 Series)27
Connecting the Samsung Smart Remote to the TV30
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote31
Using Anynet+ (HDMI-CEC)32
Controlling the TV with a Keyboard, Mouse or Gamepad33
Entering Text Using the On-Screen Virtual Keyboard35
Smart Features37
Using Smart Hub37
Using a Samsung Account46
Using Ambient Mode48
Using Art Mode53
Using PC on TV61
Using the Apps Service67
Using the E-Manual71
Using the Internet73
Using Smartthings74
Playing Pictures/Video/Music77
Using Multi View84
Using Bixby86
Using the Game Bar91
TV Viewing94
Using the Guide94
Recording Programmes96
Setting up Schedule Viewing98
Using Timeshift100
Buttons and Functions Available While Recording a Programme or Timeshift100
Using the Channel List102
Editing Channels103
Using a Personal Favourites List104
TV-Viewing Support Functions105
Picture and Sound112
Using Intelligent Mode112
Adjusting the Picture Quality114
Setting the Viewing Environment for External Devices116
Picture Support Functions119
Configuring a Sound Mode and Expert Settings120
Using the Sound Support Functions122
System and Support124
Using the Time Functions and the Timers124
Using the Power and Energy Saving Functions126
Updating the Tv's Software127
Audio and Video Functions for the Visually or Hearing Impaired128
Using Voice Assistants on the TV133
Using Other Functions134
Hbbtv136
Using a TV Viewing Card ("CI or CI+ Card") (for India Only)137
Teletext Feature140
Precautions and Notes144
Before Using the Recording and Timeshift Functions144
Supported Broadcasting Audio Options146
Read before Using Apps147
Read before Using the Internet Function148
Read before Playing Photo, Video or Music Files150
Read after Installing the TV160
Supported Resolutions for UHD Input Signals161
Resolutions for Input Signals Supported by 8K Models (QN7**A Series or Higher)162
Supported Resolutions for Freesync (VRR)163
Supported Resolutions for Wide Screen164
Read before Connecting a Computer (Supported Resolutions)165
Supported Resolutions for Video Signals168
Read before Using Bluetooth Devices170
Suffix : Parental Rating - Thailand Only171
Licences172
Troubleshooting173
Picture Issues173
Testing the Picture173
Sound and Noise Issues179
Testing the Sound179
Channel and Broadcast Issues182
External Device Connectivity Issues183
Network Issues185
Anynet+ (HDMI-CEC) Issues186
Remote Control Issues188
Recording Issues189
Apps190
Media Files190
Voice Assistant Issues191
Other Issues192
Diagnosing TV Operational Issues194
Getting Support195
Getting Support through Remote Management195
Finding the Contact Information for Service195
Requesting Service195
The TV Screen Does Not Display Properly196
When the TV Screen Does Not Display Properly196
The TV Does Not Turn on201
When Your TV Does Not Turn on201
When the TV Does Not Connect with an External Device Properly207
Internet Access Is Not Available211
When the TV Can't Connect to the Internet211
When no Sound Comes out of the TV, or the Sound Is Breaking up216
The Remote Control Does Not Work222
When the Remote Control Does Not Work222
Updating the Software226
Updating to the Latest Tv's Software226
Accessibility Guidance232
Menu Learning Screen232
Using the Remote Control232
Using the Accessibility Menu234
Using the TV with Voice Guide on238
Using the Guide240
Using Schedule Viewing243
Using the Channel List244
Recording246
Using Smart Hub249
Launching the E-Manual253
Using Bixby254

Samsung QN8 A Series - Page 218

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