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What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset your TV
• Install recommended firmware updates
How Does it Work?
Having a Samsung Tech remotely service your TV is really pretty simple
1. Call Samsung
Contact Centre and
ask for remote support.
2. Open the menu on
your TV and go to the
Support section.
3. Select Remote
Management and
Provide the Pin# to
the agent.
4. The agent will then
access your TV.
That's it!
Password Change
Screen Menu > System > Change PIN
Change the TV's password.
1. Run Change PIN and then enter the current password in the password field. The default password is 0000.
2. Enter a new password and then enter it again to confirm it. The password change is complete.
✎
If you forget the PIN code, press the buttons in the following sequence which resets the PIN to “0-0-0- 0”:
✎
When the TV turns on: MUTE → Volume up → RETURN → Volume down → RETURN → Volume up →
RETURN.
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