Samsung SM-A356B/DS User Manual

Appendix
151
The touch screen responds slowly or improperly
•
If you attach a screen protector or optional accessories to the touch screen, the
touch screen may not function properly.
•
If you are wearing gloves, if your hands are not clean while touching the touch
screen, or if you tap the screen with sharp objects or your fingertips, the touch screen
may malfunction.
•
The touch screen may malfunction in humid conditions or when exposed to water.
•
Restart your device to clear any temporary software problems.
•
Ensure that your device software is updated to the latest version.
•
If the touch screen is scratched or damaged, visit a Samsung Service Centre or an
authorised service centre.
Your device freezes or encounters a fatal problem
Try the following solutions. If the problem is still not resolved, contact a Samsung
Service Centre or an authorised service centre.
Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and
turn it on again.
Forcing restart
If your device is frozen and unresponsive, press and hold the Side button and the Volume
Down button simultaneously for more than 7 seconds to restart it.
Resetting the device
If these methods do not solve your problem, perform a factory data reset.
Open
Settings and tap General management
→
Reset
→
Factory data reset
→
Reset
→
Delete all . Before performing the factory data reset, remember to make backup copies
of all important data stored in the device.

Samsung SM-A356B/DS Specifications

General

Model	SM-A356B/DS
Type	Li-Po 5000 mAh, non-removable
Features	LED flash, panorama, HDR
NFC	Yes (market/region dependent)
Models	SM-A356B, SM-A356B/DS
Technology	GSM / HSPA / LTE
2G bands	GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2
3G bands	HSDPA 850 / 900 / 1900 / 2100
4G bands	1, 3, 5, 7, 8, 20, 28, 38, 40, 41
Build	Glass front, plastic back, plastic frame
SIM	Dual SIM (Nano-SIM, dual stand-by)
Card slot	microSDXC
Internal	128GB 4GB RAM
Ultrawide Camera	5 MP, f/2.2, 123˚ (ultrawide)
Macro Camera	2 MP, f/2.4, (macro)
Video	1080p@30fps
Selfie Video	1080p@30fps
Loudspeaker	Yes
WLAN	Wi-Fi 802.11 b/g/n, Wi-Fi Direct
Bluetooth	5.0, A2DP, LE
Positioning	GPS, GLONASS, GALILEO, BDS
USB	USB Type-C 2.0
Sensors	Accelerometer, compass