Software Update
9
3 On the devices list, click the device that failed to update the software and check the
recovery code.
4 On another computer, launch
Smart Switch
.
5 Click
→
Emergency Software Recovery and Reset
→
Emergency code recovery
.
6 Enter the recovery code and click
OK
.
7 Follow the on-screen instructions to put your device into recovery mode and
complete the emergency recovery.
Performing a Factory Data Reset
The factory data reset restores the device’s default settings. This erases all data,
including files and downloaded apps, from the device.
Before performing the factory data reset, remember to make backup copies of all
important data stored in the device. Samsung is not responsible for the loss of data
stored in the device.
Make sure your device’s battery level is sufficient, as losing power during a factory
reset may result in system problems.
1 Launch the
Settings
app and tap
General management
→
Reset
→
Factory data
reset
.
2 Read the on-screen instructions and check
which account you are signed in with.
If your device is signed in to your Google
account, log out of your Google account. If
you do not log out of your Google account,
logging in to another account after the
factory data reset will not be possible,
because your device will be locked.
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