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Video Apps problems (Youtube etc)
Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status > IP Settings > DNS
Setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
Reset by selecting > Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.
Precautions when using Art mode
The performance of the sensor may vary depending on the TV installation and operating environment.
– The screen brightness and color tone may be affected depending on the color of the floor on which the TV
stands.
– If the area around the TV is too dark or bright, the screen brightness may be limited or the sensor may not work
normally.
– If the TV is installed too high or too low, the sensor may not work normally.
Depending on the Auto Power Off function settings, the TV may turn off when there is no user input in Art mode,
such as inputs from the remote control (
> Settings > General > Eco Solution > Auto Power Off).
> Settings > General > System Manager > Time > Sleep Timer and Off Timer function does not work in Art
mode.
> Settings > General > System Manager > Auto Protection Time function does not work in Art mode.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
Diagnose your TV
Adjust the TV settings for you
Perform a factory reset on your TV
Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV.
1. Call the Samsung service center and ask for remote support.
2. Open the menu on your TV, and then go to the Support menu. ( > Settings > Support)
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears,
provide the PIN number to the technician.
4. The technician will then access your TV.
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