This information is published for experienced repair technicians only and is not intended for use by the public. It does not contain warnings to advise non-technical
individuals of possible dangers in attempting to service a product. Only experienced professional technicians should repair products powered by electricity. Any
attempt to service or repair the product or products dealt with in this information by anyone else could result in serious injury or death. Information provided in this
bulletin is subject to change or update without notice.
- SUBJECT: Abnormal Netflix Operation
- Symptoms:
o Netflix App freezes.
o Netflix App plays for a while. and then exits out to the TV source by itself.
o Netflix app is not available.
o Netflix app is not working.
- REPAIR GUIDE:
1) Do Not Change any parts.
2) Update the TV Software to the latest version. Refer to Table 1.
(Note: Make sure to download the S/W file from SAMSUNG.COM prior to customer visit.)
3) Verify the Netflix version in View Details, and then reinstall the application if needed. Refer to Image 1 and Image 2.
o Go to SmartHub> Apps > My Apps. Highlight Netflix, and then press and hold the Enter button on the remote for 3
seconds
o Select View Details to check the Netflix version number, and then select Reinstall to update/reinstall the application
if needed
[Table 1: Software Version Table]
Platform TV Models TV S/W Version App Version
Hawk-P JS9500, JS9000 1213.2 & Higher 5.0140
Hawk-M UHD JS8500, JU7500, JU750D, JU7100, JU6700, JU670D, JU650D 1210.6 & Higher 5.0140
Hawk-M FHD J6300, J5500 1205.5 & Higher 5.0540
NT14MJ J5205 1006.0 & Higher 4.1101
NT14M6 J6200 1006.0 & Higher 4.1101
▶
SERVICE BULLETIN
PRODUCT: LED TV
BULLETIN NUMBER: ASC20150601002
BULLETIN DATE: 06/01/2015
MODELS:
UN88JS9500FXZA, UN78JS9500FXZA, UN65JS9500FXZA, UN78JS9100FXZA, UN65JS9000FXZA,
UN55JS9000FXZA, UN48JS9000FXZA, UN78JS8600FXZA, UN65JS8500FXZA, UN55JS8500FXZA,
UN48JS8500FXZA, UN65JS850DFXZA, U
N78JU7500FXZA, UN65JU7500FXZA, UN55JU7500FXZA,
UN
50JU7500FXZA, UN48JU7500FXZA, UN40JU7500FXZA, UN65JU750DFXZA, UN65JU6700FXZA,
UN55JU6700FXZA, UN48JU6700FXZA, UN40JU6700FXZA, UN65JU670DFXZA, UN55JU670DFXZA,
UN75JU6500FXZA, UN65JU6500FXZA, UN60JU6500FXZA, UN55JU6500FXZA, UN50JU6500FXZA,
UN48JU6500FXZA, UN40JU6500FXZA, UN75JU650DFXZA, UN65JU650DFXZA, UN60JU650DFXZA,
UN55JU650DFXZA, UN50JU650DFXZA, UN48JU650DFXZA, UN40JU650DFXZA, UN65JU6400FXZA,
UN55JU6400FXZA, UN48JU6400FXZA, UN40JU6400FXZA, UN75J6300AFXZA, UN65J6300AFXZA,
UN60J6300AFXZA, UN55J6300AFXZA, UN50J6300AFXZA, UN48J6300AFXZA, UN40J6300AFXZA,
UN32J6300AFXZA, UN50J5500AFXZA, UN48J5500AFXZA, UN40J5500AFXZA, UN32J5500AFXZA,
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