Samsung UN32M4500 - Advanced Network and App Troubleshooting; Wi-Fi, Netflix, and Smart Hub Error Solutions

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•
Ch
eck the
dis
t
an
ce
b
et
w
ee
n
the
TV
an
d
the
Modem/Router. The distan
ce
shou!d n
ot
ex
cee
d
SO
ft
(15
.2 m)
•
Verify
that
there are
no
obstacl
es
between
the
TV
an
d
th
e
Modem/Router.
(T
he
Wi·
F;
st
ren
gt
h can be
de
cr
ea
sed
by
appliances,
co
rdl
es
s phones. stone
wa
ll
s/fireplaces,
etc.)
•
Ch
e
ck
the cable that connects
th
e
Mo
dem
to the
Ro
ut
er (if
yo
u u
se
a sepa
ra
te Modem and Router)
to
see
if
it
is
1n
go
od con
dit
ion
If
1t
is
not
. replace the c
ab
le.
Co
nnect the
TV
to
yo
ur
Mo
dem/Ro
uter
using a
(!
.;.
T 7
c
ab
le
and try to
set up a w;
red
ne
t
work
connection
(SETIINGS
> General> Network>
Open
Network
Settings)
.
Ch
eck
Network
Status
(SETIINGS
>
General
> Network> Network
Status)
to
see
if
the
IP address is
mvalid.
for
example. 169.x.x.x.
If
it
is.
ca
ll
yo
ur
IS
P
to
get
a
val
id IP
ad
d
re
ss
, and
then
ask
them
to
ch
eck
the connection
not
only between your
Mod
em and
Ro
uter but also between the
Mode
m
I
Router and the
In
ternet
• If
you s
ee
a
va
lid
Mac add
ress
,
call your
I
SP
and a
sk
them to
re
set your
ne
tw
ork
circ
u1t
to re-register the
Mac addre
ss
es of your new Modem/Router and t
he
TV.
Change the
DNS
to
8.8.8.8.
Se
lect
SETIINGS
>
General
> Network > Network
Status
>
IP
Settings
>
DNS
setting
>
Enter
manually
>
DNS
Server
>
en
ter 8 8.8.8
>
OK
•
Verify that the
ESN
for
Ne
tflix
is
valid. (Go
to
SETIINGS
>
Support
> About
This
TV
)
Reset Netflix
by
se
l
ec
ting
SETIINGS
>
Support
>
Self
Diagnosis>
Reset
Smart
Hub
.
Smart
Hub
error
rnessage:s
•
Re
s
et
Sm
art Hub
by
s
el
ec
ting
SETIINGS
>
Support
>
Self
Diagnosis
>
Reset
Smart
Hub
.
•
Update
the T
V's
soft
wa
re
(
SETIINGS
>
Support
>
Software
Update)