Se
Troubleshooting
and Maintenance
Troub
leshooting
If the
TV
seem
s
to
have a problem, first
re
vi
ew
th
is list
of
possible problems and
so
lutions. Alternati
ve
ly,
rev
i
ew
the
Troubl
es
ho
oting
Sect
ion in
thee-Man
ua
l.
If
none of the troubleshooting ti
ps
apply, v
is
1t
www
.
samsu
ng.
com/support
or
call
Sams
ung Customer
Servi
ce at
1-800-SAMSUNG
(1
-800-726-7864).
rEI
For detailed information on troubleshooting, watch the troubleshooting videos
at
www.samsung.
com/
spsn
.
1£1
This
TFT
LED
panel is made up of
su
b pixels which requi
re
sophisticated technology to produce. There
may b
e,
however, a f
ew
bright or
da
rk pi
xels
on the
sc
reen. These pi
xe
ls will
ha
ve
no impact on the
p
erf
orman
ce
of
the pr
od
uct.
rEI
To
keep
yo
ur
TV
in
optimum condition, upgrade
to
the latest software.
Us
e the Update
Now
or
Auto
U
pd
ate functions on the TV's menu
(
SETIINGS
>
Support
>
Softwa
re Update>
Upda
te now
or
Auto
Upd
ate)
.
Ma
ke
sure t
ha
t the
AC
power
co
rd is secu
re
ly plugged in to
the
TV
and the
wall
out
let.
• Make sure that the wall
out
le
t is working.
•
Co
n
fi
rm t
ha
t the batteri
es
in the remote are good.
If
not, repl
ac
e th
em
.
•
Try
pressing the Power
button
on the TV
to
make
su
re
that
th
e problem
is
not with the remote contro
l.
If
the TV turns
on, refer
to
"Remote control does not work" bel
ow
.
• If
the
TV
is c
on
nected to an antenna, check the
an
tenna connectio
ns
.
• If the TV is connected
to
a cable/satellite box. make sure
that
the cable/satellite box
is
turned on.
Th
ere
is
no
pktu
re
lvldeo/
so
und or
d
is
tor
te
d picture/video
/s
ound
from
an
extern
al
• Ma
ke
sure the connection
to
the devi
ce
is
correct and
that
all
cab
l
es
are ful
ly
in
se
rted. Remove and
reconnect
all
cabl
es
connect
ed
to the TV and external devices.
•
S
et
the video outputs
of
your external devices (
cab
le
/satelli
te
box,
DVD
, Blu-ray etc)
to
match the TV's
inp
ut
connections. For exampl
e,
if
an external d
ev
ice's
o
ut
put
is HDMI, connect it
to
an
HDMI
inp
ut
on the
TV.
•
Make sure that your connected devices are powered on.
•
Press
the
SOURCE
button on
yo
ur
remote and confirm that
th
e corre
ct
inp
ut
source
has
been
se
l
ec
ted.
•
Reboot the
co
nnected dev
ices
by
unplugging
eac
h device
's
power cord and
th
en plugging them in again
• Perform
a
TV
se
lf diagnosis
to
determine
if
the probl
em
is caused
by
the
TV
or
t
he
d
ev
i
ce
.
(SETIINGS
>
Support
>
Self
Diagno
sis>
Start
Sound
Test
or
Sta
rt
Picture
Test
).
•
Change the picture
size
(
SETIINGS
>
Picture
> Pi
cture
Size
Settings
>
Picture
Size)
.
•
Make sure that the correct sp
eake
r ou
tpu
t
is
se
lected (
SETIINGS
>
Sound
>
Soun
d Output >
TV
Speake
r
).
T
he
remo
te
contra!
does
not
wo
rk.
•
Rep
l
ace
the
remote co
ntro
l batte
ri
es
. Make sure
that
the batteries are
in
stalled
with
their poles
(+
/
-)
in the
correct direction.
•
Clean the sensor's transm
iss
ion window on the
rem
ote.
•
Try
pointing the remote directly at the TV from
5- 6
feet away.
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