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5. Troubleshooting and Maintenance
Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review
the Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.
com/support or call Samsung Customer Service at 1-800-SAMSUNG (1-800-726-7864).
N For detailed information on troubleshooting, watch the troubleshooting videos at www.samsung.com/
spsn.
N This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There
may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the
performance of the product.
N To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto
Update functions on the TV's menu (MENU > Support > Software Update > Update now or MENU >
Support > Software Update > Auto Update).
The TV won’t turn on.
• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
• Make sure that the wall outlet is working.
• Confirm that the batteries in the remote are good. If not, replace them.
• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If
the TV turns on, refer to “Remote control does not work” below
• If the TV is connected to an antenna, check the antenna connections.
• If the TV is connected to a cable/satellite box, make sure that the cable/satellite box is turned on.
There is no picture/video.
• Check the cable connections. Remove and reconnect all cables connected to the TV and external devices.
• Set the video outputs of your external devices (Cable/satellite box, DVD, Blu-ray etc) to match the TV's
input connections. For example, if an external device’s output is HDMI, connect it to an HDMI input on the
T V.
• Make sure that your connected devices are powered on.
• Be sure to select the correct input source.
• Reboot the connected device by unplugging the device's power cord and then plugging it in again.
The remote control does not work.
• Replace the remote control batteries. Make sure that the batteries are installed with their poles (+/–) in the
correct direction.
• Clean the sensor’s transmission window on the remote.
• Try pointing the remote directly at the TV from 5~6 feet away.
The Cable or satellite box remote control doesn’t turn the TV on or off or adjust the
volume.
• Program the cable or satellite box remote control to operate the TV. Refer to the Cable or satellite box user
manual for the SAMSUNG TV code.
[J5500-ZA]BN68-06969A-01ENG.indb 8 2015-02-13 오전 11:10:53
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